Donations Field Supervisor

Evergreen Goodwill of Northwest Washington; Seattle (WA); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Health plan

Employer-paid life insurance

Flexible Spending Accounts

Retirement plan

Paid vacation and holidays

Employee discounts

Employee referral bonus

EAP

Job summary

Evergreen Goodwill of Northwest Washington is seeking a Donations Field Supervisor to oversee donation station staff, coordinate across ADC sites, and ensure efficient flow of donated goods. The role emphasizes training, supervision, and maintaining service quality while supporting safety and teamwork across locations.

The position requires a high school diploma, donor center experience, and a valid Washington state driver’s license with a good driving record.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: 2 years donations experience, including supervisory experience.
• Valid WA State driver’s license with good driving record.
• Proven ability to provide excellent customer service.

Responsibilities

• Build and maintain internal and external customer satisfaction.
• Schedule and assign employees to meet operational needs.
• Manage employees, equipment, facilities and logistics for each ADC site.
• Set expectations, instruct and coach, identify employee training needs.
• Interview and hire staff.
• Prepare and maintain reports by collecting, documenting and summarizing information.
• Maintain a clean work environment and uphold safety practices.

Skills

Driver's license

Microsoft Office

Customer service

Education

High School Diploma or Equivalent

Job description

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Donations Field Supervisor Overtime Category: Non-exempt

Pay Range

$23.97 - $25.00

Job Summary

Responsible for supervising donation station attendants at single or multiple sites. Ensures proper staff levels at all ADC sites. Provides initial and on-going training and supervision for all ADC personnel. Works with Transportation and Donations departments to ensure proper flow of donated goods. Maintains employee morale and conducts periodic performance evaluations as needed.

Essential Functions

• Build and maintain internal and external customer satisfaction.
• Complete operational requirements by scheduling and assigning employees.
• Manage employees, equipment, facilities and logistics for each ADC.
• Set expectations, instruct, coach and identify employee training needs.
• Responsible for interviewing and hiring.
• Resolve workplace problems by addressing issues that impact employee performance and productivity. Partner with Donations Manager and Human Resources when appropriate.
• Prepare and maintain reports and data by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Maintain a clean work environment.
• Upholds safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; reports any potential hazards or accidents.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Job Requirements

Education: High School Diploma or Equivalent

Experience: 2 years donations experience, including supervisory experience.

Specific Skills/Knowledge/Licenses: Valid WA State driver’s license with good driving record. Basic understanding of Microsoft Office products (Word, Outlook). Proven ability to provide excellent customer service.

Essential Physical Abilities

• Lifting and carrying 40 – 60 pounds; Developed fine motor control (grasp, handle, manipulate objects with fingers;
• Standing for long periods of time; Frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders;
• Able to travel across a variety of surfaces (stairs, ramps, uneven terrain).

Essential Mental/Sensory Abilities

• Able to become certified for forklift driving
• Organizing, sorting, categorizing, counting, adding, subtracting
• Interpreting data
• Problem Solving
• Written and verbal communication skills

Working Conditions

Outdoor and warehouse environment, temperature varies, exposure to dust. Must have reliable transportation as this position requires regular travel to various locations.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.