Donations Field Supervisor

Evergreen Goodwill; Seattle, Northern (WA, KY); Hybrid; USD 22,000 - 36,000; Full time

Job summary

Evergreen Goodwill is seeking a Donations Field Supervisor to oversee donation station attendants and ensure efficient operations across sites, including staff scheduling, training, and performance evaluations.

The role requires coordinating with Transportation and Donations teams, maintaining morale, and ensuring safety standards. Travel to multiple locations is expected with a focus on service quality.

Qualifications

• Must have High School Diploma or equivalent.
• At least 2 years donations experience with supervisory experience.
• Valid WA State driver's license with good driving record.
• Proficiency with Microsoft Office (Word, Outlook).
• Proven ability to provide excellent customer service.

Responsibilities

• Supervise donation station attendants at single or multiple sites.
• Ensure proper staff levels at all ADC sites.
• Provide initial and ongoing training and supervision for all staff.
• Coordinate with Transportation and Donations to ensure flow of donated goods.
• Maintain employee morale and conduct periodic performance evaluations.
• Prepare and maintain reports by collecting and summarizing information.
• Plan, organize and monitor assignments to complete projects.
• Uphold safety practices and contribute to safety training.

Skills

Driver's license

Customer service

Education

High School Diploma

Tools

Microsoft Office (Word, Outlook)

Job description

Job Title: Donations Field Supervisor

Salary Range: $23.97-26.50

Location: Seattle Goodwill, Retail Parking Lot - Station 19

Job Summary

Responsible for supervising donation station attendants at single or multiple sites. Ensures proper staff levels at all ADC sites.Provides initial and on-going training and supervision for all ADC personnel.Works with Transportation and Donations departments to ensure proper flow of donated goods.Maintains employee morale and conducts periodic performance evaluations as needed.

Essential Functions

Build and maintain internal and external customer satisfaction.

Complete operational requirements by scheduling and assigning employees.

Manage employees, equipment, facilities and logistics for each ADC.

Set expectations, instruct, coach and identify employee training needs.

Responsible for interviewing and hiring.

Resolve workplace problems by addressing issues that impact employee performance and productivity. Partner with Donations Manager and Human Resources when appropriate.

Prepare and maintain reports and data by collecting, documenting and summarizing information.

Complete projects by planning, organizing and monitoring assignments.

Maintain a clean work environment.

Upholds safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; reports any potential hazards or accidents.

Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Minimum Job Requirements

Education: High School Diploma or Equivalent

Experience: 2 years donations experience, including supervisory experience.

Specific Skills/Knowledge/Licenses

Valid WA State driver's license with good driving record. Basic understanding of Microsoft Office products (Word, Outlook). Proven ability to provide excellent customer service.

Essential Physical Abilities

Lifting and carrying 40-60 pounds

Developed fine motor control (grasp, handle, manipulate objects with fingers

Standing for long periods of time; Frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders

Able to travel across a variety of surfaces (stairs, ramps, uneven terrain).

Essential Mental/Sensory Abilities

Able to become certified for forklift driving

Organizing, sorting, categorizing, counting, adding, subtracting

Interpreting data

Problem Solving

Written and verbal communication skills

Working Conditions

Outdoor and warehouse environment, temperature varies, exposure to dust. Must have reliable transportation as this position requires regular travel to various locations.

This job classification requires various l