Donation Processing Specialist

The Excel Center; Austin, Northern (TX, KY); Hybrid; USD 19,000 - 21,000; Full time

Job summary

Goodwill Central Texas is hiring a Donations Processor in Austin to receive donated goods, assist donors, and ensure a smooth donation flow. You will sort items, support pricing and selection staff, and uphold the mission and values of the organization.

The role emphasizes excellent customer service, adherence to donation guidelines, and maintaining a clean, safe work area while meeting daily production goals and fostering a positive volunteer and staff environment.

Qualifications

• Ability to read, write and speak English sufficiently to communicate effectively with supervisors, employees and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational skills; the ability to prioritize.
• Strong attention to details.
• Ability and desire to provide excellent customer service.
• Ability to interact with a diverse population in a human services setting.
• High level of initiative and self-motivation.
• Perseverance and commitment to getting the job done.

Responsibilities

• Follows policies and procedures and executes directives in a timely manner.
• Quickly and efficiently moves donors through the donation process and asks for assistance when necessary.
• Maintains work station in a clean, organized and safe conditions.
• Handles donations/products in accordance with donation guidelines.
• Provides material handling assistance, as available, to support the merchandise pricing and selection team.
• Follows processing guidelines. Accurately receives and sorts donations and purchased goods.
• Consistently meets or exceeds production goals.
• Creates a high level of customer service throughout the store ensuring customers experience a welcoming atmosphere.
• Ensures donors follow our unloading donation process while providing excellent customer service.
• Provides excellent customer service by greeting, assisting and thanking customers while meeting customer’s needs in a timely manner.
• Maintains a favorable working relationship with other employees to foster and promote a cooperative and inclusive working climate.
• Ensures customer concerns and complaints are handled to the customers satisfaction.
• Projects a favorable image of Goodwill Central Texas at all times.

Job description

Goodwill Central Texas is hiring a Donations Processor in Austin to receive donated goods, assist donors, and ensure a smooth donation flow. You will sort items, support pricing and selection staff, and uphold the mission and values of the organization.

The role emphasizes excellent customer service, adherence to donation guidelines, and maintaining a clean, safe work area while meeting daily production goals and fostering a positive volunteer and staff environment.