Donation Processing & Customer Service Associate

Goodwill Industries Of Central Texas; Georgetown (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Goodwill Central Texas is seeking a Donations Processor to join the Wolf Crossing Store in Georgetown, TX. You will receive donated goods, sort items for pricing, and assist the merchandise team to meet daily production goals while delivering friendly service to donors.

In this role you will follow donation guidelines, maintain a clean workstation, and uphold our mission and values with every interaction. Previous customer service experience and the ability to work independently are a plus.

Qualifications

• Ability to read, write and speak English sufficiently to communicate effectively with supervisors, employees and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational skills; the ability to prioritize.
• Strong attention to details.
• Ability and desire to provide excellent customer service.
• Ability to interact with a diverse population in a human services setting.
• High level of initiative and self-motivation.
• Perseverance and commitment to getting the job done.

Responsibilities

• Receive donated goods and provide excellent customer service to donors.
• Sort donated goods and deliver to pricing and selection staff to meet daily goals.
• Follow donation guidelines and maintain a safe, clean work area.
• Provide material handling support to merchandise pricing and selection teams.
• Meet or exceed daily production goals.
• Promote and adhere to Goodwill Central Texas mission and values.

Skills

English proficiency

Independent worker

Organizational skills

Attention to detail

Customer service

Diversity & inclusion

Initiative

Education

High School Diploma or equivalent

Job description

Goodwill Central Texas is seeking a Donations Processor to join the Wolf Crossing Store in Georgetown, TX. You will receive donated goods, sort items for pricing, and assist the merchandise team to meet daily production goals while delivering friendly service to donors.

In this role you will follow donation guidelines, maintain a clean workstation, and uphold our mission and values with every interaction. Previous customer service experience and the ability to work independently are a plus.