Donation Processing & Donor Experience Associate

salvarmycareers; Janesville (WI); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Paid time off

Life insurance (voluntary)

403(b) retirement savings plan

Benefits options

Pension plan

Job summary

The Salvation Army Thrift Store in Janesville, WI is seeking a part-time Donation Processing Associate to greet donors, process donations, and maintain a clean donation area. You will provide exceptional donor service, manage donation tracking, and support loading/unloading donations for trucks.

This role includes paid training, evenings/weekends, and opportunities to develop retail and customer service skills in a mission-driven environment.

Qualifications

• High School Diploma or currently pursuing
• Strong English communication for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

Strong English communication skills

Basic computer skills

Basic math skills

Education

High School Diploma

Job description

The Salvation Army Thrift Store in Janesville, WI is seeking a part-time Donation Processing Associate to greet donors, process donations, and maintain a clean donation area. You will provide exceptional donor service, manage donation tracking, and support loading/unloading donations for trucks.

This role includes paid training, evenings/weekends, and opportunities to develop retail and customer service skills in a mission-driven environment.