Donation Processing Associate

The Salvation Army USA Central Territory; Madison (WI); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Paid vacation

Sick time

403(b) retirement savings plan

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory is seeking a part-time Donation Processing Associate in Madison, WI. This role involves processing donations, providing excellent customer service, and supporting community programs through mission-driven work.

Ideal candidates will have strong customer service skills and the ability to effectively manage donations. Benefits include paid vacation, sick time, and a retirement savings plan, fostering a team-oriented environment.

Qualifications

• Strong customer service skills and ability to greet and assist donors.
• Ability to accurately process and track donations.
• Organizational skills to maintain a clean donation area.

Responsibilities

• Provide exceptional donor service by greeting donors.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks.
• Safeguard all donated materials and assigned equipment.

Skills

Customer service

Donation processing

Organization

Job description

Donation Processing Associate

Location: Madison, WI

Pay: $15.00 per hour

Job Type: Part-time

Schedule: 24 hours per week, including evenings, weekends, and holidays as scheduled

Benefits

• Paid vacation, sick time, and holidays, prorated by scheduled hours
• Optional voluntary life insurance
• 403(b) retirement savings plan
• Access to additional voluntary benefit options
• Employer funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

What You’ll Do

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Training Provided

• Paid training donation process, production standards, and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!