Donation Processing & Donor Care Specialist

KrocQuincy; Madison (WI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid vacation & holidays (prorated)

Employee discount

403(b) retirement savings plan

Volunteer life insurance option

Pension plan for eligible employees

Job summary

The Salvation Army Thrift Store in Madison, WI is seeking a part-time Donation Attendant to greet donors, process and track donations, and maintain an organized donation area. The role includes assisting with truck loading/unloading and guiding donors on acceptable materials.

Paid training is provided, with evenings, weekends, and holidays as scheduled. Benefits include paid vacation, sick time, holidays, and access to voluntary life insurance and retirement options.

Qualifications

• High School Diploma or currently pursuing.
• Strong English communication skills for donor and team interactions.
• Basic computer skills and ability to learn new systems.
• Basic math skills.
• Ability to pass pre-employment background check.
• Must be available for a flexible schedule including weekends, holidays and evenings.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Skills

Customer service

English communication

Teamwork

Flexibility

Education

High School Diploma or pursuing

Tools

Basic computer skills

Job description

The Salvation Army Thrift Store in Madison, WI is seeking a part-time Donation Attendant to greet donors, process and track donations, and maintain an organized donation area. The role includes assisting with truck loading/unloading and guiding donors on acceptable materials.

Paid training is provided, with evenings, weekends, and holidays as scheduled. Benefits include paid vacation, sick time, holidays, and access to voluntary life insurance and retirement options.