Donations Processing & Donor Care Specialist

tsainternal; Madison (WI); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Paid vacation, sick time, and holidays

Optional voluntary life insurance

403(b) retirement savings plan

Access to additional voluntary benefit

Employer funded pension plan for elig.

Job summary

The Salvation Army Thrift Store in Madison, WI is seeking a part-time Donation Processing Associate to greet donors, process and track donations, and keep the donation area organized. This role combines customer service with donation processing to support community programs.

Schedule is 24 hours per week, including evenings, weekends, and holidays as scheduled. Training is provided, with opportunities to build retail and customer service skills in a mission-driven environment.

Qualifications

• High School Diploma or currently pursuing
• Strong English communication skills for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Job description

The Salvation Army Thrift Store in Madison, WI is seeking a part-time Donation Processing Associate to greet donors, process and track donations, and keep the donation area organized. This role combines customer service with donation processing to support community programs.

Schedule is 24 hours per week, including evenings, weekends, and holidays as scheduled. Training is provided, with opportunities to build retail and customer service skills in a mission-driven environment.