Donation Processing & Customer Service Associate

The Salvation Army USA Central Territory; Loves Park (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Paid vacation and sick time

Holiday pay

403(b) retirement savings plan

Voluntary life insurance

Employer funded pension

Job summary

The Salvation Army USA Central Territory is seeking a part-time Donation Processing Associate in Loves Park, IL. You will greet donors, process donations, and keep the donation area organized while supporting truck loading and production tasks.

This role offers on-site duties, a friendly team environment, and opportunities to develop customer service and retail skills through paid training and leadership coaching.

Qualifications

• Experience in customer service preferred.
• Ability to process donations accurately.
• Willingness to work flexible evenings, weekends and holidays.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries in the donation area.
• Guide donors on acceptable materials and information about pickup services for heavy items.

Skills

Customer service

Donations processing

Team player

Inventory awareness

Tools

POS systems

Job description

The Salvation Army USA Central Territory is seeking a part-time Donation Processing Associate in Loves Park, IL. You will greet donors, process donations, and keep the donation area organized while supporting truck loading and production tasks.

This role offers on-site duties, a friendly team environment, and opportunities to develop customer service and retail skills through paid training and leadership coaching.