Donation Express Team Leader Kentlands EDC

Goodwill of Greater Washington; Gaithersburg (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Goodwill of Greater Washington is seeking a retail leadership professional to oversee Donation Express operations at our Maryland sites. You will supervise staff, ensure smooth donor flow, and maintain exceptional donor service across brick-and-mortar and mobile donation channels.

The role emphasizes strong communication, teamwork, and adherence to safety and security procedures while supporting community impact and organizational goals.

Qualifications

• Excellent customer service is required.
• Basic computer skills to handle donation intake and reporting.
• Ability to communicate clearly both verbally and in writing.

Responsibilities

• Supports the Donation Express Manager in operations for brick-and-mortar and/or Mobile Donation Express sites.
• Communicates professionally via e-mail, orally, and in writing.

Skills

Excellent customer service

Basic computer skills

Verbal & written communication

Education

High school diploma or equivalent

Job description

Overview

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead a team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), paid holidays, premium pay for working certain holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Responsibilities

Essential Competencies:

• Directing Others
• Motivating Others
• Customer Focus
• Process Management
• Functional/Technical Skills

Essential Duties and Responsibilities:

1. Supports the Donation Express Manager in operations for brick-and-mortar and/or Mobile Donation Express sites.
2. Communicates professionally via e-mail, orally, and in writing.
3. Monitors and ensures a smooth donation process at a brick-and-mortar and/or Mobile Donation Express site.
4. Fulfills the duties of all Donation Express staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories.
5. Assists in and ensures the enforcement of Donation Express safety and security procedures.
6. Assists in settling complaints.
7. Provides input for associate interviews and performance evaluations.
8. Works weekends and holidays as required to support the needs of the business.

Other Duties and Responsibilities:

1. Maintains a professional appearance adhering to Goodwill uniform standards
2. Assists with maintaining proper staffing as it relates to budgets.
3. Assists the Donation Express Manager to accurately record the work of the department.
4. Assists with monitoring the time and attendance system.
5. Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.
6. Assists with the development of efficient and effective methods and procedures for work simplification and material processing.
7. Performs other duties as directed and required.

Supervisory Responsibility:

This position has supervisory responsibility for the Donation Express staff including the Donation Attendants.

Qualifications

Required Qualifications:

1. High school diploma or equivalent and at least 6 months of supervisory experience and/or successful completion of the TRAc program.
2. Excellent customer service skills.
3. Basic computer skills.
4. Ability to effectively communicate verbally and in writing.
5. Ability to perform basic math.
6. Ability to read and comprehend internal documents related to store operations.
7. Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
8. Ability to lift up to and between 40 - 50 pounds frequently.