Donation Express Attendant

Goodwill Industries of Middle Tennessee, Inc.; Smyrna (TN); On-site; USD 24,000 - 32,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Donation Express Attendant for the Smyrna Drive Thru DEC to ensure steady daily donations flow and a hospitable donor experience.

You will assist donors, unload donations, provide receipts, sort items, and keep the DEC area clean and safe.

This role emphasizes reliability, basic math for receipts, and the ability to work independently with a professional image.

Qualifications

• One year of experience working with the public is desired.
• Ability to lift/carry over 50 lbs and work outdoors when needed.
• Ability to read, write, and perform simple arithmetic for paperwork.
• Must maintain a neat, professional appearance and demeanor.

Responsibilities

• Provide courteous hospitality to donors and issue receipts.
• Unload donations and sort/secure items per policy.
• Record donations and complete daily summaries.
• Open and close the DEC site on schedule as assigned.
• Keep the donation area clean, organized, and safe.

Skills

Customer service

Hospitality

Independent work

Physical stamina

Professional image

Basic math & documentation

Team interaction

Job description

Job Summary

The Donation Express Attendant will provide for the most consistent daily acquisition of donations at the Donation Express Centers. To represent Goodwill's commitment to hospitality by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.

Job Location

Smyrna Drive Thru DEC

Job Summary

The Donation Express Attendant will provide for the most consistent daily acquisition of donations at the Donation Express Centers. To represent Goodwill's commitment to hospitality by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.

Job Description

Essential Functions

• Exhibit hospitality and a high level of customer service awareness, including being courteous and appreciative to all donors, providing donation receipts, and greeting donors promptly and cheerfully, and handling all donated items with care and gratitude.
• Be prompt and consistent in attendance.
• Work the scheduled hours and open and close the site on schedule.
• Decline donations graciously when appropriate, while following Goodwill's policy for non-acceptable items.
• Sort and secure donations as designated by the Director of Donations, DEC Manager and Supervisor(s).
• Accurately record all donations and assist with the completion of daily donation summary sheets in a timely manner.
• Communicate activity of donation center by calling in donor count every work day.
• Organize DEC supply table and communicate the needs of the collection center or hazards to a Supervisor on a timely basis.
• Assist transportation staff in sweeps and exchange of trailers where applicable.
• Maintain a clean and safe work environment by sweeping/picking up inside and immediate area outside the DEC site and on the property.
• Attend all mandatory DEC meetings designated by the Supervisor.
• Distribute flyers, handouts, and other written information about Goodwill to donors as directed by management.
• Continually and effectively communicate Goodwill’s mission to donors.
• Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
• Other duties as assigned by management.

Minimum Qualifications

Education

• None

Experience

• One (1) year of experience working with the public is desired.

Knowledge And Skills

• Must be able to lift/carry over 50 lbs.
• Must be able to push/pull loads of over 50 lbs.
• Work with people in a professional manner.
• Must be self-motivated to work independently toward agreed upon goals and objectives.
• Must be able to read, write, and perform simple addition in order to complete required paper work.
• Must have the ability to provide a consistently mature, neat, clean image for Goodwill Industries.
• Must display the ability to work by one's self without constant supervision.
• Must have ability to understand and recognize the difference between acceptable and unacceptable donations and communicate this to the donor.
• Must provide for own transportation to all assigned donations centers.
• Excellent interpersonal skills with ability to relate well with all people, including clients and employees.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Experience working outdoors is preferred.