Donation Attendant Fairfax Express Donation Center PT

Goodwill of Greater Washington; Fairfax (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Same day pay

PTO (paid time off)

Holiday premium pay

Life Insurance

Dental and Vision benefits

Pet Insurance

Employee Discounts

EAP (Employee Assistance Program)

401(k) with company match

Job summary

Goodwill of Greater Washington is seeking donation attendants to serve as ambassadors, helping donors, greeting guests, and unloading donations from vehicles. The role emphasizes safety, accurate donation recording, and maintaining a clean donation area.

Responsibilities include assisting with loading, sorting items, and providing excellent customer service in a dynamic, outdoors-influenced setting. Training and benefits are provided by the organization.

Qualifications

• A record of strong customer service skills in a fast-paced environment.
• Ability to read/write/understand basic English for safety and coordination.
• Physically capable of walking, standing, and lifting up to 50 pounds.
• Ability to operate manual and/or powered equipment as required at location.

Responsibilities

• Provide excellent service to donors and guests.
• Greet donors and assist with unloading donations from vehicles.
• Record donations accurately and issue donor receipts.
• Sort donated items into designated categories and maintain cleanliness of donation area.
• Follow safety and security practices and report hazards.
• Assist with loading/unloading donations for vehicles and perform general housekeeping.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High school diploma or equivalent

Tools

Forklift experience

Basic computer skills

Job description

Overview

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), premium pay for working certain holidays, basic life insurance, individual and family dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Responsibilities

Essential Competencies:

Action Oriented Customer Focus Composure Time Management

Essential Duties and Responsibilities:

1. 1. Provides excellent customer service to all internal and external guests.
2. 2. Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
3. 3. Accurately record donations.
4. 4. Ability to independently lift up to a maximum of 50 pounds.
5. 5. Ability to safely operate manual and or power equipment (depending on location).
6. 6. Responsible for keeping donation area clean and free of debris.
7. 7. Completes donor receipts and offers the donor a copy.
8. 8. Sorts donated items into designated categories.
9. 9. Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
10. 10. Maintains a clean, neat uniform and appearance.

Other Duties and Responsibilities:

1. 1. Assists truck and driver helper load/unload donations into company vehicles.
2. 2. Performs general housekeeping duties as needed.
3. 3. Performs other duties as directed.

Qualifications

Required Qualifications:

1. 1. Previous customer service experience.
2. 2. Ability to provide exceptional customer service to internal and external customers.
3. 3. Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
4. 4. Ability to effectively communicate verbally with associates and customers.
5. 5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours – per 8 hour shift).
6. 6. Ability to lift up to 50 pounds frequently.

Preferred Qualifications

1. 1. A minimum of six months of previous work experience.
2. 2. High school diploma or equivalent.
3. 3. Ability to work in a team environment.
4. 4. Previous experience working in a warehouse environment.
5. 5. Previous pallet packing and forklift experience.
6. 6. Basic computer skills.
7. 7. Multilingual with proficiency in English.