Donation Express Lead

Goodwill Industries of Middle Tennessee, Inc.; Nashville, Northern (TN, KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Donation Express Lead to oversee Donation Express Centers. Responsibilities include supervising attendants, unloading donors, and providing receipts while safeguarding and organizing donated goods.

The role requires traveling to DEC sites to monitor performance, training staff on safety and operations, and maintaining a clean, compliant environment with reliable attendance.

Qualifications

• High school diploma required.
• Minimum 1 year of experience managing people.
• Must be able to carry and push/pull loads over 50 pounds.
• Excellent interpersonal skills with ability to relate to a broad spectrum of people.

Responsibilities

• Travel to DEC sites to monitor attendants.
• Ensure donation centers are staffed, supplied, organized.
• Train attendants using a consistent training plan in operations and safety.
• Fill in as DEC Attendant to achieve 100% staffing.
• Document observations and communicate with managers and staff.
• Transport supplies to donation centers as needed.
• Assist in developing standards for DEC operations.
• Maintain compliance with company policies and legal requirements.
• Maintain a clean, safe work environment.
• Maintain regular attendance.

Skills

People management

Communication

Time management

Physical ability

Self-motivation

Transportation

Education

High school diploma

Job description

Job Location

Lifsey-Donations Management

Job Summary

The Donation Express Lead will provide for the most consistent supervision of the Donations Express Centers. To represent Goodwill by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.

Job Description Essential Functions

• Travel to the DEC sites to monitor the performance of the attendants.
• Ensure that all donation centers are staffed, supplied, organized.
• Train and re-train attendants at the donation centers by using a consistent training plan in the areas of: organization of donated goods, maintenance and safety of trailers and surrounding areas, customer service, and recycling.
• Fills in as DEC Attendant to achieve 100% staffing.
• Document superior and negative observations and communicates this information with the attendants, DEC Supervisor, Administrative Assistant, Donations Coordinator, and/or Store Manager.
• Transport supplies to the donation centers, as needed.
• Assist with the development and maintenance of standards for superior operation of all Attended Donation Centers.
• Be knowledgeable of and ensure compliance with all company policies and procedures, as well as legal requirements, at all times.
• Maintain a clean and safe work environment.
• Regular, reliable attendance, as defined in Goodwill’s attendance policy.

Minimum Qualifications

• Education High school diploma is required.
• Experience One (1) year of experience working with and effectively managing people is required.
• Self-motivated to work independently toward agreed upon goals and objectives.
• Self-manage time and prioritize goals.
• Must be able to carry/lift loads of over 50 pounds frequently.
• Must be able to push/pull loads of over 50 pounds frequently.
• Must be able to effectively train attendants to be valuable and productive employees of Goodwill.
• Must have the ability to communicate goals and agendas with the Donations Manager, Store Manager, and/or Donation Express Supervisor(s) on a daily basis.
• Must have the ability to effectively problem solve and react to dynamic conditions.
• Must have own transportation and ability to transport self to all assigned attended donations centers.
• Excellent interpersonal skills with ability to relate well with broad spectrum of people - clients, and employees.
• Must be physically able to meet the above physical factors of the job.
• Must have the ability to provide a consistently mature, neat, clean image for Goodwill Industries.

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Full-Time Benefits

• Health and Prescription Insurance
• 403(b) Retirement Plan
• Paid Vacation
• Holiday
• & Sick Leave
• Paid Bereavement Leave
• Employee Assistance Program

Part-Time Benefits

• 403(b) Retirement Plan
• Paid Vacation & Sick Leave
• Employee Assistance Program