Donation Attendant Kentlands Express Donation Center PT

Goodwill-of-Greater-Washington-; Gaithersburg (MD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Same day pay

Personal time off (PTO)

403(b)/401(k) with match

Health, dental and vision benefits

Life insurance (basic)

Pet insurance

Employee discounts

Employee assistance program (EAP)

Job summary

Goodwill-of-Greater-Washington- seeks donation attendants to act as ambassadors, welcoming donors and processing donations at the point of intake.

You will assist donors, unload donations, record items, and maintain a clean donation area while following safety practices. Prior customer service experience is preferred and physical stamina is required.

Qualifications

• Customer service experience is required to greet donors and assist guests.
• Ability to read, write and comprehend basic English for safety and communication.
• Physical ability to lift up to 50 pounds and stand/walk for long periods.

Responsibilities

• Provide excellent service to internal and external guests.
• Greet donors and safely unload donations from vehicles.
• Record donations accurately.
• Lift up to 50 pounds as needed.
• Operate manual or powered equipment where required.
• Keep donation area clean and organized.
• Complete donor receipts and provide copies.
• Sort donated items into categories.
• Report safety or security hazards to management.
• Assist with general housekeeping and other duties.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High School Diploma or Equivalent

Tools

Forklift Experience

Basic Computer Skills

Job description

Overview

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), premium pay for working certain holidays, basic life insurance, individual and family dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Responsibilities

Essential Competencies:

Action Oriented Customer Focus Composure Time Management

Essential Duties and Responsibilities:

1. 1. Provides excellent customer service to all internal and external guests.
2. 2. Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
3. 3. Accurately record donations.
4. 4. Ability to independently lift up to a maximum of 50 pounds.
5. 5. Ability to safely operate manual and or power equipment (depending on location).
6. 6. Responsible for keeping donation area clean and free of debris.
7. 7. Completes donor receipts and offers the donor a copy.
8. 8. Sorts donated items into designated categories.
9. 9. Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
10. 10. Maintains a clean, neat uniform and appearance.

Other Duties and Responsibilities:

1. 1. Assists truck and driver helper load/unload donations into company vehicles.
2. 2. Performs general housekeeping duties as needed.
3. 3. Performs other duties as directed.

Qualifications

Required Qualifications:

1. 1. Previous customer service experience.
2. 2. Ability to provide exceptional customer service to internal and external customers.
3. 3. Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
4. 4. Ability to effectively communicate verbally with associates and customers.
5. 5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours – per 8 hour shift).
6. 6. Ability to lift up to 50 pounds frequently.

Preferred Qualifications

1. 1. A minimum of six months of previous work experience.
2. 2. High school diploma or equivalent.
3. 3. Ability to work in a team environment.
4. 4. Previous experience working in a warehouse environment.
5. 5. Previous pallet packing and forklift experience.
6. 6. Basic computer skills.
7. 7. Multilingual with proficiency in English.