Donation Express Attendant

Goodwill Industries of Middle Tennessee, Inc.; Jackson (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

403(b) plan

Paid vacation

Paid holidays

Sick leave

Employee assistance program

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Jackson seeks a Donation Express Attendant to welcome donors, assist with unloading donations, provide receipts, and maintain a clean, organized DEC site.

You will be responsible for recording donations, coordinating with transportation staff, and communicating needs to supervisors, while upholding safety and company policies. This full-time role offers benefits and opportunities to contribute to Goodwill's mission through hospitality and reliable

Qualifications

• Minimum: none; Education not required.
• Experience in public-facing roles preferred.

Responsibilities

• Greet donors in a courteous, prompt manner and provide donation receipts.
• Unload donations safely and sort/pack items as directed.
• Record donations and assist with daily donation summaries in a timely manner.
• Maintain a clean, organized DEC site and report hazards to a supervisor.
• Assist transportation staff with trailer exchanges and site sweeps as needed.
• Adhere to company policies, safety procedures, and attendance requirements.

Skills

Lifting heavy items

Customer service

Reading/writing

Self-motivation

Professional demeanor

Basic math

Transport coordination

Job description

Job Location Jackson West University DEC

DEC Job Summary: The Donation Express Attendant will provide for the most consistent daily acquisition of donations at the Donation Express Centers. To represent Goodwill's commitment to hospitality by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.

Job Description

Essential Functions Exhibit hospitality and a high level of customer service awareness, including being courteous and appreciative to all donors, providing donation receipts, and greeting donors promptly and cheerfully, and handling all donated items with care and gratitude. Be prompt and consistent in attendance. Work the scheduled hours and open and close the site on schedule. Decline donations graciously when appropriate, while following Goodwill's policy for non-acceptable items. Sort and secure donations as designated by the Director of Donations, DEC Manager and Supervisor(s). Accurately record all donations and assist with the completion of daily donation summary sheets in a timely manner. Communicate activity of donation center by calling in donor count every work day. Organize DEC supply table and communicate the needs of the collection center or hazards to a Supervisor on a timely basis. Assist transportation staff in sweeps and exchange of trailers where applicable. Maintain a clean and safe work environment by sweeping/picking up inside and immediate area outside the DEC site and on the property. Attend all mandatory DEC meetings designated by the Supervisor. Distribute flyers, handouts, and other written information about Goodwill to donors as directed by management. Continually and effectively communicate Goodwill’s mission to donors. Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times. Other duties as assigned by management.

Minimum Qualifications

Required Skills: Education None Experience One (1) year of experience working with the public is desired.

Knowledge and Skills

• - Must be able to lift/carry over 50 lbs.
• - Must be able to push/pull loads of over 50 lbs.
• - Work with people in a professional manner.
• - Must be self-motivated to work independently toward agreed upon goals and objectives.
• - Must be able to read, write, and perform simple addition in order to complete required paper work.
• - Must have the ability to provide a consistently mature, neat, clean image for Goodwill Industries.
• - Must display the ability to work by one's self without constant supervision.
• - Must have ability to understand and recognize the difference between acceptable and unacceptable donations and communicate this to the donor.
• - Must provide for own transportation to all assigned donations centers.
• - Excellent interpersonal skills with ability to relate well with all people, including clients and employees.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

Experience working outdoors is preferred.

Benefits

Full-Time Benefits: Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program Part-Time Benefits: 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.