Donation Express Team Lead - Lead with Impact & Growth

Goodwill of Greater Washington; Herndon (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Paid PTO

Bonus potential

Job summary

Goodwill of Greater Washington seeks a retail leadership professional to support the Donation Express operations at brick-and-mortar and mobile EDC sites. You will supervise staff, ensure smooth donation processing, and provide excellent donor service while upholding safety procedures.

Responsibilities include assisting in interviews, recording department activity, training staff, and working weekends/holidays to meet business needs. Strong communication and basic math skills are essential.

Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience and/or successful completion of the TRAc program.
• Excellent customer service skills.
• Basic computer skills.
• Ability to effectively communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents related to store operations.
• Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
• Ability to lift up to and between 40 - 50 pounds frequently.

Responsibilities

• Supports the Donation Express Manager in operations for brick-and-mortar and/or mobile EDC sites.
• Communicates professionally via e-mail, orally, and in writing.
• Monitors and ensures a smooth production process for all donation functions.
• Fulfills the duties of all EDC staff to provide excellent donor service, greet donors, and process donations.
• Assists in and ensures enforcement of EDC safety and security procedures.
• Assists in settling complaints.
• Provides input for associate interviews and performance evaluations.
• Works weekends and holidays as required to support business needs.
• Maintains a professional appearance per Goodwill uniform standards.
• Assists with staffing as it relates to budgets and records department work.
• Assists with time and attendance monitoring and worker training.
• Develops efficient methods for workflow and material processing.

Skills

Excellent customer service

Basic computer skills

Effective communication

Reading internal documents

Education

High school diploma or equivalent

TRAc program completion

Job description

Goodwill of Greater Washington seeks a retail leadership professional to support the Donation Express operations at brick-and-mortar and mobile EDC sites. You will supervise staff, ensure smooth donation processing, and provide excellent donor service while upholding safety procedures.

Responsibilities include assisting in interviews, recording department activity, training staff, and working weekends/holidays to meet business needs. Strong communication and basic math skills are essential.