Donation Express Team Leader Herndon EDC

Goodwill-of-Greater-Washington-; Herndon (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Goodwill of Greater Washington is seeking a Donation Express Supervisor to lead the Donation Express team at our Virginia location. You will oversee daily operations, ensure quality customer service, and maintain safety and efficiency in donor processing, receipts, and item sorting.

This role requires communication, teamwork, and hands-on leadership across brick-and-mortar and mobile donation sites. Weekend and holiday availability is required to support business needs.

Qualifications

• High school diploma or equivalent; 6 months supervisory experience and/or completion of the TRAc program.
• Excellent customer service skills.
• Basic computer skills.
• Ability to communicate effectively, verbally and in writing.
• Ability to lift up to 40–50 pounds regularly.

Responsibilities

• Supports the Donation Express Manager in brick-and-mortar and Mobile Donation Express site operations.
• Communicates professionally via email and in writing.
• Monitors and ensures a smooth donation process at sites.
• Provides excellent customer service to donors and processes receipts.
• Sorts and processes donated items into designated categories.
• Enforces Donation Express safety and security procedures.
• Participates in associate interviews and performance evaluations.
• Works weekends and holidays as required.

Skills

Directing Others

Motivating Others

Customer Focus

Process Management

Technical Skills

Education

High School Diploma

TRAc Program

Job description

Overview

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead a team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), paid holidays, premium pay for working certain holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Responsibilities

Essential Competencies:

• Directing Others
• Motivating Others
• Customer Focus
• Process Management
• Functional/Technical Skills

Essential Duties and Responsibilities:1. Supports the Donation Express Manager in operations for brick-and-mortar and/or Mobile Donation Express sites. 2. Communicates professionally via e-mail, orally, and in writing.3. Monitors and ensures a smooth donation process at a brick-and-mortar and/or Mobile Donation Express site.4. Fulfills the duties of all Donation Express staff (if needed) to include providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, completing donor receipts, and sorting and processing donated items into designated categories.5. Assists in and ensures the enforcement of Donation Express safety and security procedures.6. Assists in settling complaints.7. Provides input for associate interviews and performance evaluations.8. Works weekends and holidays as required to support the needs of the business.

Other Duties and Responsibilities:1. Maintains a professional appearance adhering to Goodwill uniform standards2. Assists with maintaining proper staffing as it relates to budgets.3. Assists the Donation Express Manager to accurately record the work of the department.4. Assists with monitoring the time and attendance system.5. Assists during the interviews, trains, and instructs workers in such a manner as to develop full working potential.6. Assists with the development of efficient and effective methods and procedures for work simplification and material processing.7. Performs other duties as directed and required.

Supervisory Responsibility:

This position has supervisory responsibility for the Donation Express staff including the Donation Attendants.

Qualifications

Required Qualifications:1. High school diploma or equivalent and at least 6 months of supervisory experience and/or successful completion of the TRAc program. 2. Excellent customer service skills.3. Basic computer skills.4. Ability to effectively communicate verbally and in writing.5. Ability to perform basic math.6. Ability to read and comprehend internal documents related to store operations.7. Ability to perform continuous walking, stooping, standing, bending, kneeling and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).8. Ability to lift up to and between 40 – 50 pounds frequently.