Donation Express Team Lead — Lead & Elevate Giving

Goodwill-of-Greater-Washington-; Herndon (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Paid PTO

Bonus potential

No overnights

Job summary

Goodwill of Greater Washington is seeking a capable Donation Express Manager to lead the EDC team and oversee operations for brick-and-mortar and mobile donation sites.

You will supervise staff, ensure safe, efficient processes, and deliver excellent donor service while coordinating with management on staffing and budgets. This role requires weekend/holiday work and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• At least 6 months supervisory experience and/or successful completion of the TRAc program.
• Excellent customer service skills.
• Basic computer skills.
• Ability to communicate verbally and in writing.
• Ability to perform basic math.
• Ability to read and comprehend internal documents.
• Manual dexterity to lift up to 50 pounds and prolonged standing/walking.

Responsibilities

• Supports the Donation Express Manager in operations for brick-and-mortar and/or mobile EDC sites.
• Communicates professionally via e-mail, orally, and in writing.
• Monitors and ensures a smooth production process for all donation functions.
• Performs duties of all EDC staff to provide excellent donor service, greet donors, unload donations, issue receipts, and sort items.
• Enforces EDC safety and security procedures.
• Assists in settling complaints and providing feedback for interviews and evaluations.
• Works weekends and holidays as required.
• Maintains staffing levels relative to budgets and records work of the department.

Skills

Customer service

Communication skills

Basic computer skills

Mathematical ability

Reading/comprehension

Supervisory experience

Education

High school diploma or equivalent

TRAc program completion

Tools

Time and attendance system

Job description

Goodwill of Greater Washington is seeking a capable Donation Express Manager to lead the EDC team and oversee operations for brick-and-mortar and mobile donation sites.

You will supervise staff, ensure safe, efficient processes, and deliver excellent donor service while coordinating with management on staffing and budgets. This role requires weekend/holiday work and strong communication skills.