Donation Express Lead - Community Impact & Growth

Goodwill-of-Greater-Washington-; Herndon (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Goodwill of Greater Washington is seeking a Donation Express Supervisor to lead the Donation Express team at our Virginia location. You will oversee daily operations, ensure quality customer service, and maintain safety and efficiency in donor processing, receipts, and item sorting.

This role requires communication, teamwork, and hands-on leadership across brick-and-mortar and mobile donation sites. Weekend and holiday availability is required to support business needs.

Qualifications

• High school diploma or equivalent; 6 months supervisory experience and/or completion of the TRAc program.
• Excellent customer service skills.
• Basic computer skills.
• Ability to communicate effectively, verbally and in writing.
• Ability to lift up to 40–50 pounds regularly.

Responsibilities

• Supports the Donation Express Manager in brick-and-mortar and Mobile Donation Express site operations.
• Communicates professionally via email and in writing.
• Monitors and ensures a smooth donation process at sites.
• Provides excellent customer service to donors and processes receipts.
• Sorts and processes donated items into designated categories.
• Enforces Donation Express safety and security procedures.
• Participates in associate interviews and performance evaluations.
• Works weekends and holidays as required.

Skills

Directing Others

Motivating Others

Customer Focus

Process Management

Technical Skills

Education

High School Diploma

TRAc Program

Job description

Goodwill of Greater Washington is seeking a Donation Express Supervisor to lead the Donation Express team at our Virginia location. You will oversee daily operations, ensure quality customer service, and maintain safety and efficiency in donor processing, receipts, and item sorting.

This role requires communication, teamwork, and hands-on leadership across brick-and-mortar and mobile donation sites. Weekend and holiday availability is required to support business needs.