Donation Express Team Lead: Donor Operations & Service

Goodwill of Greater Washington; Herndon (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Goodwill of Greater Washington is seeking a Retail Donation Express Supervisor in Herndon to lead brick-and-mortar and Mobile Donation Express operations, ensuring efficient donation flow and outstanding donor service.

You’ll mentor staff, uphold safety procedures, handle donor receipts, and coordinate weekend/holiday coverage. This role emphasizes teamwork, communication, and reliable performance in a busy, community-minded environment.

Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience.
• Excellent customer service skills.
• Basic computer skills.
• Ability to effectively communicate verbally and in writing.
• Ability to perform basic math and read internal documents.

Responsibilities

• Supports the Donation Express Manager in operations for brick-and-mortar and/or Mobile Donation Express sites.
• Communicates professionally via e-mail, orally, and in writing.
• Monitors and ensures a smooth donation process at a brick-and-mortar and/or Mobile Donation Express site.
• Fulfills the duties of all Donation Express staff to provide excellent customer service to donors and process donations.
• Assists in enforcing Donation Express safety and security procedures.
• Assists in settling complaints.
• Provides input for associate interviews and performance evaluations.
• Works weekends and holidays as required to support the needs of the business.

Skills

Directing Others

Motivating Others

Customer Focus

Process Management

Functional/Technical Skills

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Goodwill of Greater Washington is seeking a Retail Donation Express Supervisor in Herndon to lead brick-and-mortar and Mobile Donation Express operations, ensuring efficient donation flow and outstanding donor service.

You’ll mentor staff, uphold safety procedures, handle donor receipts, and coordinate weekend/holiday coverage. This role emphasizes teamwork, communication, and reliable performance in a busy, community-minded environment.