Donation Express Lead: Community Impact & Team Growth

Goodwill of Greater Washington; Gaithersburg (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Goodwill of Greater Washington is seeking a retail leadership professional to oversee Donation Express operations at our Maryland sites. You will supervise staff, ensure smooth donor flow, and maintain exceptional donor service across brick-and-mortar and mobile donation channels.

The role emphasizes strong communication, teamwork, and adherence to safety and security procedures while supporting community impact and organizational goals.

Qualifications

• Excellent customer service is required.
• Basic computer skills to handle donation intake and reporting.
• Ability to communicate clearly both verbally and in writing.

Responsibilities

• Supports the Donation Express Manager in operations for brick-and-mortar and/or Mobile Donation Express sites.
• Communicates professionally via e-mail, orally, and in writing.

Skills

Excellent customer service

Basic computer skills

Verbal & written communication

Education

High school diploma or equivalent

Job description

Goodwill of Greater Washington is seeking a retail leadership professional to oversee Donation Express operations at our Maryland sites. You will supervise staff, ensure smooth donor flow, and maintain exceptional donor service across brick-and-mortar and mobile donation channels.

The role emphasizes strong communication, teamwork, and adherence to safety and security procedures while supporting community impact and organizational goals.