Donation Attendant - In-Store Customer Service

Goodwill Industries Of Central Florida; Orlando (FL); On-site; USD 20,000 - 29,000; Part time

Job summary

Goodwill Industries of Central Florida in Orlando, FL is seeking an Entry Level Retail Associate to greet customers and donors and process donations. You will assist customers, help with loading items, and ensure a friendly, efficient checkout experience.

The role requires basic retail knowledge, ability to lift up to 40 pounds, and a willingness to follow store procedures and safety guidelines. Prior experience is preferred but not required; training provided.

Qualifications

• Ability to adhere to the organization’s Core Principles.
• Knowledge of retail and/or stock handling.
• Ability to listen and follow directions.
• Ability to provide excellent customer service.
• Ability to react calmly and respond to emergency situations.
• Knowledge of textile articles as related to garment classification (gowns, shirts, pants, etc).

Responsibilities

• Greet each customer with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.
• Polietely and professionally receive donations from donors and issue donation receipts for articles donated; assist customers with lifting items in and out of their vehicles.
• Sort donations as they arrive into proper carts or bins and make proper determination as to the quality of donations.
• Sort and price hard goods (wares).
• Keep production area clean and safe and other store areas as directed.
• Maintain well groomed appearance and appropriate dress code including name badge and vest.
• Provide general information to customers/donors.
• Assist processors when needed.
• Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.
• React calmly and respond to emergency situations.
• Refer all customer/donor complaints to management in a timely manner.
• Perform other duties as assigned by the General Manager.

Skills

Customer service

Retail knowledge

Stock handling

Listening skills

Tools

Barcode scanner

Job description

Goodwill Industries of Central Florida in Orlando, FL is seeking an Entry Level Retail Associate to greet customers and donors and process donations. You will assist customers, help with loading items, and ensure a friendly, efficient checkout experience.

The role requires basic retail knowledge, ability to lift up to 40 pounds, and a willingness to follow store procedures and safety guidelines. Prior experience is preferred but not required; training provided.