Donation Experience Specialist

City of Lincoln; Midlothian (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Goodwill of Central and Coastal Virginia in Midlothian, VA is seeking a part-time associate to assist customers with donated goods and perform pre-sorting of items. The role emphasizes safety, accuracy, and friendly service as customers unload their donations.

Responsibilities include greeting donors, sorting by category, loading trailers, maintaining a clean work area, and following security and dress code policies.

Qualifications

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certificates are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Responsibilities

• Provide prompt, efficient, and courteous service to all customers, internal and external.
• Assist customers with their donations by promptly greeting every donor and assisting them in unloading their vehicle, being very careful not to damage their car.
• Accurately presort donations by category and label donations accordingly.
• Safely, efficiently and accurately load trailers.
• Maintain a clean and organized work environment to ensure safe working area for associates and customers.
• Ensure the security of company assets. Immediately report known or suspected security and/or theft problems (internal/external).
• Know and adhere to department policies and procedures.
• Communicate directly and consistently with supervisor, relating problems with the donation area and customers.
• Set a positive public image by adhering to the dress code and personal hygiene standards set forth by Goodwill.
• Exercise sound judgment when dealing with customers, making decisions that positively affect both customers and Goodwill.

Education

High School Diploma or GED preferred. Will consider a combination of education and work experience.

Job description

Goodwill of Central and Coastal Virginia in Midlothian, VA is seeking a part-time associate to assist customers with donated goods and perform pre-sorting of items. The role emphasizes safety, accuracy, and friendly service as customers unload their donations.

Responsibilities include greeting donors, sorting by category, loading trailers, maintaining a clean work area, and following security and dress code policies.