Donation Experience Specialist

Goodwill of Central and Coastal Virginia in; Midlothian (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Donation Attendant at the Alverser location. The role assists customers with donated goods and ensures the donations are pre-sorted and prepared for processing. You will help customers unload donations, greet donors, and maintain a safe, organized work area.

The position emphasizes courtesy, accuracy in sorting, loading trailers, and maintaining Goodwill's standards. Evening and weekend shifts may be required to support store operations.

Qualifications

• Customer service experience helpful but not required.
• Safety-conscious and detail-oriented in handling donations.

Responsibilities

• Provide prompt, efficient, and courteous service to all customers.
• Assist customers with their donations by greeting donors and helping them unload their vehicle.
• Accurately presort donations by category and label donations accordingly.
• Safely, efficiently and accurately load trailers.
• Maintain a clean and organized work environment for safety.
• Ensure the security of company assets and report security concerns.
• Know and adhere to department policies and procedures.
• Communicate with supervisor about donation area and customer issues.
• Adhere to dress code and personal hygiene standards.
• Exercise sound judgment in interactions with customers and the public.

Skills

Customer service

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia is seeking a Donation Attendant at the Alverser location. The role assists customers with donated goods and ensures the donations are pre-sorted and prepared for processing. You will help customers unload donations, greet donors, and maintain a safe, organized work area.

The position emphasizes courtesy, accuracy in sorting, loading trailers, and maintaining Goodwill's standards. Evening and weekend shifts may be required to support store operations.