Donation Experience Specialist

Goodwill Industries of North Louisiana Inc.; Alexandria (LA); On-site; USD 11,000 - 16,000; Full time

Job summary

Goodwill Industries of North Louisiana Inc. is seeking a Donation Team Member to provide a welcoming, efficient, and safe donation experience. You will receive, unload, record, sort, and move donated goods while serving donors as the primary contact, reflecting Goodwill NLA's mission.

This role supports the organization’s mission to improve lives through the power of work by turning community donations into resources for workforce programs and services. Reports to store management.

Qualifications

• Strong customer and donor service skills.
• Ability to communicate respectfully and clearly with donors and coworkers.
• Ability to learn donation acceptance, sorting, and disposition guidelines.
• Ability to work with a sense of urgency while handling donations safely and carefully.
• Ability to organize merchandise and maintain accurate basic donation records.
• Ability to safely use authorized material-handling equipment.
• Ability to work effectively with others in a fast-paced indoor/outdoor environment.

Responsibilities

• Acknowledge and welcome donors with friendly, efficient service.
• Safely unload donated items and avoid damage to donor vehicles or property.
• Explain accepted and non-accepted donation guidelines and provide donation receipts.
• Record donor counts and other required donation information; pre-sort into categories.
• Maintain clean, organized donation areas and follow safety procedures.
• Attend required meetings and trainings; perform other duties as assigned.

Skills

Strong customer service

Donor service skills

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Goodwill Industries of North Louisiana Inc. is seeking a Donation Team Member to provide a welcoming, efficient, and safe donation experience. You will receive, unload, record, sort, and move donated goods while serving donors as the primary contact, reflecting Goodwill NLA's mission.

This role supports the organization’s mission to improve lives through the power of work by turning community donations into resources for workforce programs and services. Reports to store management.