Donation Center Associate — Donor Experience

Goodwill Industries of North Louisiana Inc.; Shreveport (LA); On-site; USD 11,000 - 16,000; Full time

Job summary

Goodwill Industries of North Louisiana Inc. in Shreveport, LA is seeking a Donation Attendant to operate an Attended Donation Center. You will greet donors, assist with unloading, sort donations, and prepare items for transport to the distribution center.

This full-time, hourly role requires physical work and adherence to safety guidelines, with the ability to communicate Goodwill's mission to the public. A background check is required, and prior customer service experience is preferred.

Qualifications

• High school diploma/GED or equivalent combination of education and experience.
• Prior customer service experience preferred.
• Ability to provide friendly, professional customer service to donors and the public.

Responsibilities

• Greet donors and provide friendly, professional customer service.
• Assist donors with unloading donated items from vehicles.
• Pre-sort donated items into designated containers according to guidelines and label for transport.
• Maintain donation logs and record donation activity accurately.
• Open and secure the donation center according to procedures and complete daily reports.
• Coordinate with transportation staff to load/unload donations and schedule pickups.
• Follow safety procedures, use PPE, and report hazards promptly.

Skills

Customer service

Communication

Safety awareness

Physical stamina

Education

High school diploma/GED

Job description

Goodwill Industries of North Louisiana Inc. in Shreveport, LA is seeking a Donation Attendant to operate an Attended Donation Center. You will greet donors, assist with unloading, sort donations, and prepare items for transport to the distribution center.

This full-time, hourly role requires physical work and adherence to safety guidelines, with the ability to communicate Goodwill's mission to the public. A background check is required, and prior customer service experience is preferred.