Donation Experience Associate

Goodwill Industries Of Dallas; Lewisville (TX); On-site; USD 17,908 - 22,041; Full time

Job summary

Goodwill Industries Of Dallas in Lewisville is seeking a Full Time Donation Associate to greet customers and process donations under supervision. You will check items, issue receipts, and help customers load donations.

Responsibilities include sorting donations, pricing, keeping areas clean, and maintaining a professional appearance. The role requires reading, writing and speaking English, and physical ability to lift up to 40 pounds.

Qualifications

• Knowledge of retail and/or stock handling.
• Ability to listen and follow directions.
• Ability to provide excellent customer service.
• Ability to react calmly and respond to emergency situations.
• Ability to read, write, speak and understand the English language.

Responsibilities

• Greet each customer with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.
• Receive donations from donors and issue donation receipts; assist customers with lifting items.
• Sort donations as they arrive and determine quality of donations.
• Sort and price hard goods (miscel).
• Keep the production area clean and safe and other store areas as directed.
• Maintain a well-groomed appearance and dress code including name badge and vest.
• Provide general information to customers/donors.
• Assist processors when needed.
• Follow CPSC procedures and other Public Protection Guidelines.
• React calmly and respond to emergency situations.
• Refer donor complaints to management.
• Perform other duties as assigned.

Skills

Retail knowledge

Stock handling

Customer service

Emergency response

English language

Teamwork

Job description

Goodwill Industries Of Dallas in Lewisville is seeking a Full Time Donation Associate to greet customers and process donations under supervision. You will check items, issue receipts, and help customers load donations.

Responsibilities include sorting donations, pricing, keeping areas clean, and maintaining a professional appearance. The role requires reading, writing and speaking English, and physical ability to lift up to 40 pounds.