Donation Data Quality Lead (Salesforce & Donor Records)

KWFC; Springfield, Northern (MO, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Convoy of Hope seeks a Donation Data Quality Manager to safeguard the accuracy and completeness of donor records in Salesforce. You will reconcile records with multiple payment sources, run quality checks, and generate dashboards for leadership.

The role requires experience with Salesforce, strong organizational skills, and the ability to train staff on data-entry quality. On-site work in Springfield, MO, with a focus on financial close accuracy.

Qualifications

• Three years' experience in a business setting.
• Bachelor's degree preferred; HS diploma required.
• Salesforce experience strongly preferred.
• Excellent organizational skills and attention to detail.
• Ability to multi-task and meet deadlines.
• Proficiency with Google Workspace and Microsoft Office.

Responsibilities

• Reconciles Salesforce donation records to lockbox, Stripe, Paypal, payroll, workplace giving, EFT, and other platforms; investigates exceptions with accounting.
• Develops daily, weekly, monthly, and year-end quality checks for donations and campaigns.
• Performs internal reviews and communicates necessary edits.
• Provides dashboards and recurring summaries to the Revenue Director and translates reviews into training updates.
• Maintains reconciliation calendars, control docs, and backup procedures; supports cross-training.
• Collaborates with the Revenue Director to maintain data-quality standards for Salesforce data.
• Manages donation-processing requests via the ticketing system; assists with donation processing as needed.

Skills

Attention to detail

Organizational skills

Multi-tasking

Discretion with sensitive information

Education

Bachelor's degree in Business or related field

High school diploma or equivalent

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

Convoy of Hope seeks a Donation Data Quality Manager to safeguard the accuracy and completeness of donor records in Salesforce. You will reconcile records with multiple payment sources, run quality checks, and generate dashboards for leadership.

The role requires experience with Salesforce, strong organizational skills, and the ability to train staff on data-entry quality. On-site work in Springfield, MO, with a focus on financial close accuracy.