Donation Center Operations Lead

Goodwill-Industries-of-Arkansa; Lowell (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill-Industries-of-Arkansa is seeking a supervisor to oversee donation centers and the home pickup team, ensuring efficient operations, safety, and excellent customer service. You’ll coordinate staffing, training, and payroll processes while maintaining employee relations.

You will be responsible for on-site supervision across donation centers and field pickups, with on-call availability to address operational challenges and drive continuous improvement.

Qualifications

• Requires High School diploma or GED and on-the-job training in relevant skills.
• 12-18 months related experience and 1-6 months of related management experience.

Responsibilities

• Supervise staff and provide oral and written feedback as needed.
• Interview applicants and conduct onboarding for new hires with maintained personnel files.
• Process payroll records and other day-to-day paperwork for donation centers.
• Maintain daily attendance and approve vacation/time-off requests.
• Oversee donation intake, sorting, and ensure safety policy compliance.
• Manage the home pickup team with scheduling, routing, and customer service.
• Serve as primary on-call point of contact during operation hours for issues.
• Provide coverage at donation centers during staffing shortages and disruptions.
• Address employee concerns, coach staff, and maintain a positive work environment.
• Coordinate with leadership and report performance and improvement opportunities across locations.
• Support donation drives and special campaigns.

Skills

Supervisory experience

Customer service

Communication skills

Education

High School diploma or GED

Tools

10-Key

Word Processing/Typing

Microsoft Excel

Job description

Goodwill-Industries-of-Arkansa is seeking a supervisor to oversee donation centers and the home pickup team, ensuring efficient operations, safety, and excellent customer service. You’ll coordinate staffing, training, and payroll processes while maintaining employee relations.

You will be responsible for on-site supervision across donation centers and field pickups, with on-call availability to address operational challenges and drive continuous improvement.