Donation Center Host - Welcoming, Efficient Service

Goodwill Industries of Middle Tennessee; Bellevue (AL); On-site; USD 26,000 - 38,000; Full time

Job summary

Goodwill Industries of Middle Tennessee is seeking a friendly Donation Express Attendant at our Bellevue DEC location. You will assist donors unloading donations, provide receipts, and maintain a clean, organized donation area while upholding Goodwill's hospitality standards.

Responsibilities include greeting donors, recording donations, coordinating with supervisors, and helping with daily donation summaries.

Qualifications

• One year of experience working with the public.
• Must be able to read, write, and perform simple addition to complete required paperwork.
• Must be able to provide a neat, professional image for Goodwill.
• Must be able to work independently with minimal supervision.
• Must understand acceptable vs unacceptable donations and communicate this to donors.
• Must have own transportation to all donation centers.
• Excellent interpersonal skills with clients and employees.

Responsibilities

• Exhibit hospitality and a high level of customer service awareness, including being courteous and appreciative to all donors, providing donation receipts, and greeting donors promptly and cheerfully, and handling all donated items with care and gratitude.
• Be prompt and consistent in attendance.
• Work the scheduled hours and open and close the site on schedule.
• Decline donations graciously when appropriate, while following Goodwill's policy for non-acceptable items.
• Sort and secure donations as designated by the Director of Donations, DEC Manager and Supervisor(s).
• Accurately record all donations and assist with the completion of daily donation summary sheets in a timely manner.
• Communicate activity of donation center by calling in donor count every work day.
• Organize DEC supply table and communicate the needs of the collection center or hazards to a Supervisor on a timely basis.
• Assist transportation staff in sweeps and exchange of trailers where applicable.
• Maintain a clean and safe work environment by sweeping/picking up inside and immediate area outside the DEC site and on the property.
• Attend all mandatory DEC meetings designated by the Supervisor.
• Distribute flyers, handouts, and other written information about Goodwill to donors as directed by management.
• Continually and effectively communicate Goodwill’s mission to donors.
• Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
• Other duties as assigned by management.

Skills

Lifting 50+ lbs

Push/Pull 50+ lbs

Professional demeanor

Self-motivated

Basic literacy

Transportation to centers

Interpersonal skills

Independent work

Donation screening

Goodwill policies

Job description

Goodwill Industries of Middle Tennessee is seeking a friendly Donation Express Attendant at our Bellevue DEC location. You will assist donors unloading donations, provide receipts, and maintain a clean, organized donation area while upholding Goodwill's hospitality standards.

Responsibilities include greeting donors, recording donations, coordinating with supervisors, and helping with daily donation summaries.