Donations Center Concierge

Goodwill Industries of Middle Tennessee, Inc.; Fairview (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Donation Express Attendant in Fairview, TN to facilitate daily donation intake at the Donation Express Centers with hospitality and efficiency.

You will assist donors, issue receipts, and ensure donations are sorted, packed, and recorded accurately in a timely manner. The role requires a reliable, customer-focused individual who can lift heavy donations, work independently, and communicate clearly with donors and staff.

Qualifications

• One year of experience working with the public is desired.
• Must be able to lift/carry over 50 lbs.
• Must be able to push/pull loads over 50 lbs.
• Able to read, write, and perform simple addition for paperwork.
• Able to work independently with minimal supervision.
• Provide for own transportation to all assigned donation centers.
• Excellent interpersonal skills with donors and staff.
• Must distinguish acceptable vs. unacceptable donations and communicate this to donors.
• Maintain a neat, professional image for Goodwill Industries.

Responsibilities

• Exhibit hospitality and a high level of customer service awareness, including being courteous and appreciative to all donors, providing donation receipts, and greeting donors promptly and cheerfully, and handling all donated items with care and gratitude.
• Work the scheduled hours and open and close the site on schedule.
• Decline donations graciously when appropriate, while following Goodwill's policy for non-acceptable items.
• Sort and secure donations as designated by the Director of Donations, DEC Manager and Supervisor(s).
• Accurately record all donations and assist with the completion of daily donation summary sheets in a timely manner.
• Communicate activity of donation center by calling in donor count every work day.
• Organize DEC supply table and communicate the needs of the collection center or hazards to a Supervisor on a timely basis.
• Assist transportation staff in sweeps and exchange of trailers where applicable.
• Maintain a clean and safe work environment by sweeping/picking up inside and immediate area outside the DEC site and on the property.
• Attend all mandatory DEC meetings designated by the Supervisor.
• Distribute flyers, handouts, and other written information about Goodwill to donors as directed by management.
• Continually and effectively communicate Goodwill’s mission to donors.
• Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
• Other duties as assigned by management.

Skills

Customer service

Physical stamina

Reading/writing basic math

Independence

Interpersonal skills

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Donation Express Attendant in Fairview, TN to facilitate daily donation intake at the Donation Express Centers with hospitality and efficiency.

You will assist donors, issue receipts, and ensure donations are sorted, packed, and recorded accurately in a timely manner. The role requires a reliable, customer-focused individual who can lift heavy donations, work independently, and communicate clearly with donors and staff.