Donation Center Associate: Sorting & Customer Service

Goodwill of Central and Coastal Virginia in; Chesapeake (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Donation Attendant at the Store (Finance) to assist customers with donated goods and ensure timely, accurate pre-sorting of donations. You will greet donors and help unload vehicles, while keeping the area clean and organized.

Key duties include sorting by category, labeling donations, loading trailers, upholding safety and department policies, and reporting security concerns to supervision.

Qualifications

• High school diploma or GED preferred; combination of education and work experience considered.
• No professional certifications required for this position.

Responsibilities

• Provide prompt, efficient, and courteous service to all customers, internal and external.
• Assist customers with their donations by greeting every donor and helping them unload their vehicle, being careful not to damage their car.
• Accurately presort donations by category and label donations accordingly.
• Safely, efficiently and accurately load trailers.
• Maintain a clean and organized work environment to ensure safe working area for associates and customers.
• Ensure the security of company assets. Report known or suspected security or theft problems.
• Know and adhere to department policies and procedures.
• Communicate directly and consistently with supervisor, relating problems with the donation area and customers.
• Set a positive public image by adhering to the dress code and personal hygiene standards set forth by Goodwill.
• Exercise sound judgment when dealing with customers, making decisions that positively affect both customers and Goodwill.

Skills

Customer service

Communication

Safety awareness

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia is seeking a Donation Attendant at the Store (Finance) to assist customers with donated goods and ensure timely, accurate pre-sorting of donations. You will greet donors and help unload vehicles, while keeping the area clean and organized.

Key duties include sorting by category, labeling donations, loading trailers, upholding safety and department policies, and reporting security concerns to supervision.