Donation Center Associate — Grow & Serve Communities

Goodwill of Central and Northern Arizona; Phoenix (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

3 Medical Plans

HRA

3 Dental Plans

Vision Plan

401K

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is hiring at a Phoenix donation center. The role supports donation intake, customer service, and merchandising logistics at our facility in Phoenix, AZ 85085.

Starting pay is $15.15 per hour. You will assist customers, process donations, maintain organization, and help ensure safety and quality in daily operations. Benefits reflect our Total Rewards package and training opportunities.

Qualifications

• High School education or equivalent.
• Excellent customer service skills.
• Ability to be trained and take direction.
• Ability to speak and read English proficiently.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Sorts incoming donations based on general type of merchandise.
• Responsible for correctly labeling all gaylords for correct merchandise type including storage, pick-up, and transport.
• Creates manifest for shipping and transport of outgoing gaylords including trucks and trailers.
• Safeguards company property, including donated goods. Reports any incidents of theft, pre-selection, misappropriation or unauthorized possession of company property.
• Understands that any donated merchandise, whether saleable or not, is the property of Goodwill of Central and Northern Arizona and has no authorization to give it away for any reason.
• Assists customers with unloading furniture or other items.
• Cleans restrooms, parking lot, and donation area. Sweeps and spot mops donation center floor.
• Maintains the placement of all merchandise and the organization of the donation center.
• Keeps leader informed of problems and makes appropriate recommendations.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used. Ensures works areas are maintained in a clean, uncluttered, hazard free condition.
• Immediately takes action and/or reports any unsafe or potential hazards and reports all team member and non-team member injuries to the RDC Operations Leader.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned

Skills

High School

Customer service

Training & direction

English proficiency

Background check / drug screen

Education

High School diploma or equivalent

Job description

Goodwill of Central and Northern Arizona is hiring at a Phoenix donation center. The role supports donation intake, customer service, and merchandising logistics at our facility in Phoenix, AZ 85085.

Starting pay is $15.15 per hour. You will assist customers, process donations, maintain organization, and help ensure safety and quality in daily operations. Benefits reflect our Total Rewards package and training opportunities.