Donation Attendant New York Ave PT

Goodwill of Greater Washington; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill of Greater Washington is seeking donation attendants to provide excellent customer service and assist donors with unloading and recording donations. You will sort items, follow safety procedures, and help maintain a clean donation area while working with trucks and drivers.

The role emphasizes teamwork, physical fitness to lift up to 50 pounds, and the ability to read and understand safety instructions in English.

Qualifications

• Previous customer service experience.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time.
• Ability to lift up to 50 pounds frequently.

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Greet donors and unload donations from vehicles; record donations accurately.
• Sort donated items into designated categories.
• Practice safety and security procedures and report hazards.
• Maintain a clean donation area and uniform appearance.
• Assist with loading/unloading donations with truck driver and helper.
• Complete donor receipts and provide copies.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High school diploma

Tools

Basic computer skills

Job description

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Essential Competencies

• Action Oriented
• Customer Focus
• Composure
• Time Management

Essential Duties and Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately record donations.
• Ability to independently lift up to a maximum of 50 pounds.
• Ability to safely operate manual and or power equipment (depending on location).
• Responsible for keeping donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• Maintains a clean, neat uniform and appearance.

Other Duties and Responsibilities

• Assists truck and driver helper load/unload donations into company vehicles.
• Performs general housekeeping duties as needed.
• Performs other duties as directed.

Required Qualifications

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours - per 8 hour shift)
• Ability to lift up to 50 pounds frequently.

Preferred Qualifications

• A minimum of six months of previous work experience.
• High school diploma or equivalent.
• Ability to work in a team environment.
• Previous experience working in a warehouse environment.
• Previous pallet packing and forklift experience.
• Basic computer skills.
• Multilingual with proficiency in English.