Donation Ambassador: Customer Champion & Community Impact

Goodwill of Greater Washington; Gainesville (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Same-day pay

PTO

Paid holidays

Holiday premium pay

Life insurance

Disability insurance

Medical coverage

Dental coverage

Vision coverage

Pet insurance

Employee discounts

EAP

401(k) match

Job summary

Goodwill of Greater Washington is seeking donation attendants to greet donors, unload donations, and provide friendly service at a busy donation center.

You will interact with donors, maintain a clean area, and record donations accurately while complying with safety procedures and lifting up to 50 pounds.

Qualifications

• Previous customer service experience.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to lift up to 50 pounds frequently.
• Willingness to work outdoors at donation sites and greet donors.

Responsibilities

• Provides excellent customer service to all guests.
• Greets donors and assists with unloading donations safely.
• Accurately records donations and issues receipts.
• Sorts donated items into designated categories.
• Maintains a clean donation area and follows safety practices.
• Assists with loading/unloading donations from vehicles as needed.
• Performs general housekeeping duties and supports team goals.

Skills

Action oriented

Customer focus

Composure

Time management

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Donation attendants are true Goodwill Ambassadors. Enjoy an active and dynamic position assisting donors of household goods. If you enjoy being around other people, working outdoors, and representing an organization that makes a positive impact on our community, then welcome home.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), paid holidays, premium pay for working certain holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Essential Competencies

Action Oriented

Customer Focus

Composure

Time Management

Essential Duties and Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately record donations.
• Ability to independently lift up to a maximum of 50 pounds.
• Ability to safely operate manual and or power equipment (depending on location).
• Responsible for keeping donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• Maintains a clean, neat uniform and appearance.
  
  
  

Other Duties and Responsibilities

• Assists truck and driver helper load/unload donations into company vehicles.
• Performs general housekeeping duties as needed.
• Performs other duties as directed.
  
  
  

Required Qualifications

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours - per 8 hour shift)
• Ability to lift up to 50 pounds frequently.
  
  
  

Preferred Qualifications

• A minimum of six months of previous work experience.
• High school diploma or equivalent.
• Ability to work in a team environment.
• Previous experience working in a warehouse environment.
• Previous pallet packing and forklift experience.
• Basic computer skills.
• Multilingual with proficiency in English.