Donation Assistant

Harbor House; Orlando, Northern (FL, KY); Hybrid; USD 31,000 - 36,000; Full time

Job summary

Harbor House in Orlando seeks a Donation Assistant to manage and organize in-kind donations that directly support domestic violence programs. The role supports the shelter, donors, and agency partners to ensure timely, confidential, and efficient donation operations.

You will coordinate scheduling, inventory, and logistics while maintaining strong relationships with donors and staff in a fast-paced environment. This position emphasizes discretion and teamwork within Harbor House's services.

Qualifications

• Education: High School diploma or GED preferred.
• Experience: Minimum of 1 year administrative support experience preferred; warehouse operations and transportation experience a plus.
• Licensing: Valid Florida Driver's License with a clean record for past 5 years; must be 21+ to meet agency insurance requirements.
• Skills: Proficiency in Microsoft Office; ability to learn organization-specific software; strong writing and communication; ability to manage multiple priorities in fast-paced environment.

Responsibilities

• Manage the flow of in-kind donations to support domestic violence services.
• Ensure the efficient operation of the donation center.
• Oversee logistics of Harbor House donations and donor communications.
• Coordinate donations through scheduling, loading/unloading, transporting, documenting, and organizing.
• Create and maintain inventory of all items needed for programming and donations.
• Assist with third-party and agency in-kind drives and events.
• Maintain strong relationships with donors, partners, and colleagues.
• Uphold confidentiality and integrity required in a domestic violence service environment.
• Provide coverage for the shelter and its residents.
• Other duties as assigned.

Skills

Communication

Organization

Multitasking

Microsoft Office

Data entry

Education

High School diploma/GED

Tools

Databases

CMS

Microsoft Office Suite

Job description

Description

JOB SUMMARY: The Donation Assistant will support the mission of empowering survivors of domestic violence by managing and organizing the in-kind donations that directly benefit our domestic violence programs.

ESSENTIAL FUNCTIONS:

• Manage the flow of in-kind donations to support domestic violence services.
• Ensure the efficient operation of the donation center.
• Oversee the logistics of donations of Harbor House, including communication with donors.
• Coordinate donations through scheduling, loading/unloading, transporting, documenting, and organizing.
• Creating and maintaining inventory of all items needed for programming and donated.
• Assist with third-party and agency in-kind drives and events.
• Maintain strong relationships with donors, partners, and colleagues.
• Uphold the confidentiality and integrity required in a domestic violence service environment.
• Provides coverage for the shelter and its residents.
• Other duties as assigned.

MARGINAL DUTIES

• This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to establish and maintain effective working relations with various community agencies, coalitions, and agency staff.
• Excellent communication, and organizational.
• Ability to work with a moderate noise level.
• Ability to effectively prioritize and work independently with little or no supervision.
• Ability to manage in a manner conductive to high productivity.
• Ability to work in an environment with many interruptions.
• Proficiency in basic to intermediate computer skills, including Microsoft Office and database software.

Requirements

PHYSICAL REQUIREMENTS:

• Frequently standing, sitting, and walking.
• Some stooping, lifting and bending.
• Talking, hearing, seeing, repetitive motions.
• These requirements may not be all inclusive. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

MINIMUM REQUIREMENTS:

• Education: High School diploma/GED preferred.
• Experience: Minimum of 1 year of administrative support experience preferred. Experience in warehouse operations and transportation is a plus.
• Discretion: Professional experience may be substituted for formal education at the discretion of the Chief Executive Officer.
• Licensing: Valid Florida Driver's License with a clean record for the past 5 years. Must be 21 years or older to meet agency insurance requirements.
• Skills: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Ability to learn organization-specific software, including databases and content management systems. Strong professional writing and communication skills. Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Training Requirements: Completion of CORE Competency training within 90 days of hire. Additional mandatory training is required on an annual basis per Agency Policies & Procedures.