Outreach Case Manager

Harbor-House-of-Central-Florid; Orlando (FL); On-site; USD 38,000 - 47,000; Full time

Job summary

Harbor House of Central Florida is seeking an Outreach Case Manager to provide direct assistance and comprehensive case management to survivors of domestic violence through the Outreach Program. You will assess needs, develop service plans, and maintain confidential records while coordinating with advocates and community partners.

The role requires crisis intervention, advocacy, and strong written and verbal communication to support survivors and their children, with a focus on safety,

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, or related field.
• Minimum of one year of case management experience, preferably in domestic violence.
• Valid Florida Driver’s License with clean record for past 5 years; 21+ per agency requirements.
• Strong written and verbal communication; ability to manage multiple priorities.

Responsibilities

• Provide direct assistance and case management to survivors of domestic violence.
• Conduct lethality assessments and crisis counseling.
• Develop service plans and maintain accurate client/service records for audits.
• Link survivors to community services; perform referrals and follow-ups.
• Coordinate with Harbor House and community agencies to ensure coordinated services.
• Maintain confidentiality and document outcomes for program reporting.

Skills

Case management

Crisis intervention

Advocacy

Communication

Leadership

Autonomy

Coordination with agencies

Confidentiality

Education

Undergraduate degree in Social Work or related field

Tools

Microsoft Office

Database software

Content management systems

Job description

Description

JOB SUMMARY: The Outreach Case Manager is Responsible for providing direct assistance and case management to survivors of domestic violence that are seeking services through the Harbor House of Central Florida Outreach Program.

ESSENTIAL FUNCTIONS:

• Works directly with survivors to determine areas of need, set goals, develop a service plan while providing and maintaining accurate client and service records ensuring audit requirements are being met.
• Provides lethality assessments & crisis counseling.
• Provides advocacy, and general case management assistance related to legal, financial, medical, mental health, educational, employment, housing and other social services for survivors and their children while completing necessary records, outcome measures, schedules, time sheets and ensuring survivor information remains confidential.
• Provides linkages and referrals with community service providers to facilitate accomplishment of service plan’s goals. Conducts follow-up meetings with survivors to assess progress toward completing service plan’s goals and identify areas requiring further assistance.
• Facilitates various support and life skills groups.
• Responsible for documentation, collecting and compiling statistical data on clients and services to maintain compliance with established funding sources.
• Work closely with Harbor House INVEST Advocates, EVE Advocates, CPI Advocates, Shelter Case Managers, Court Advocates, IFP Attorneys, and various community agencies to ensure coordination of services.
• Performs other duties as assigned.

MARGINAL DUTIES

• This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of case management skills.
• Ability to provide effective and immediate crisis intervention for clients
• Ability to facilitate support groups.
• Ability to communicate effectively both orally and in writing.
• Ability to provide leadership in a work and community setting.
• Ability to work with minimum supervision and a high degree of autonomy and productivity.
• Ability to establish and maintain effective working relations with various community agencies, coalitions, and agency staff.
• Excellent communication and advocacy skills.
• Ability to work with a moderate noise level environment.
• Proficiency in basic to intermediate computer skills, including Microsoft Office and database software.

Requirements

PHYSICAL REQUIREMENTS:

• Frequently standing, sitting, and walking.
• Some stooping, lifting and bending.
• Talking, hearing, seeing, repetitive motions.
• These requirements may not be all inclusive. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

MINIMUM REQUIREMENTS:

• Education: Minimum of an undergraduate degree in Social Work, Psychology, Counseling, or related field is preferred.
• Experience: A minimum of one year of case management experience, preferably in a domestic violence program.
• Discretion: Professional experience may be substituted for formal education at the discretion of the Chief Executive Officer.
• Licensing: Valid Florida Driver’s License with a clean record for the past 5 years. Must be 21 years or older to meet agency insurance requirements.
• Skills: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Ability to learn organization-specific software, including databases and content management systems. Strong professional writing and communication skills. Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Training Requirements: Completion of CORE Competency training within 90 days of hire. Additional mandatory training is required on an annual basis per Agency Policies & Procedures.