Outreach Case Manager

Harbor House; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Harbor House in Central Florida is seeking an Outreach Case Manager to provide direct assistance and case management to survivors of domestic violence through our Outreach Program. You will assess needs, develop service plans, conduct lethality assessments, and connect clients with legal, financial, medical, housing, and educational services.

The role requires strong communication, advocacy, and the ability to work with diverse partners while maintaining confidential records and meeting funding

Qualifications

• Undergraduate degree in Social Work, Psychology, Counseling, or related field preferred.
• Minimum of 1 year of case management experience, preferably in a domestic violence program.
• Florida Driver’s License with a clean record for the past 5 years.
• Strong writing and communication skills; ability to manage multiple priorities.
• CORE Competency training within 90 days of hire; annual mandatory training.

Responsibilities

• Work with survivors to determine needs, set goals, and develop service plans.
• Provide lethality assessments and crisis counseling.
• Advocate and coordinate with legal, financial, medical, housing, and other services.
• Link and refer to community providers; conduct follow-up meetings.
• Document data and maintain client confidentiality; ensure audit readiness.
• Coordinate with Harbor House advocates and shelter staff.
• Facilitate support and life skills groups.

Skills

Case management

Crisis intervention

Group facilitation

Effective communication

Leadership

Independent work

Stakeholder relations

Advocacy skills

Professional writing

Multitasking

Education

Undergraduate degree in social work

Tools

MS Office

Database software

Job description

Description

JOB SUMMARY: The Outreach Case Manager is Responsible for providing direct assistance and case management to survivors of domestic violence that are seeking services through the Harbor House of Central Florida Outreach Program.

ESSENTIAL FUNCTIONS:

• Works directly with survivors to determine areas of need, set goals, develop a service plan while providing and maintaining accurate client and service records ensuring audit requirements are being met.
• Provides lethality assessments & crisis counseling.
• Provides advocacy, and general case management assistance related to legal, financial, medical, mental health, educational, employment, housing and other social services for survivors and their children while completing necessary records, outcome measures, schedules, time sheets and ensuring survivor information remains confidential.
• Provides linkages and referrals with community service providers to facilitate accomplishment of service plan’s goals. Conducts follow-up meetings with survivors to assess progress toward completing service plan’s goals and identify areas requiring further assistance.
• Facilitates various support and life skills groups.
• Responsible for documentation, collecting and compiling statistical data on clients and services to maintain compliance with established funding sources.
• Work closely with Harbor House INVEST Advocates, EVE Advocates, CPI Advocates, Shelter Case Managers, Court Advocates, IFP Attorneys, and various community agencies to ensure coordination of services.
• Performs other duties as assigned.

MARGINAL DUTIES

• This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of case management skills.
• Ability to provide effective and immediate crisis intervention for clients
• Ability to facilitate support groups.
• Ability to communicate effectively both orally and in writing.
• Ability to provide leadership in a work and community setting.
• Ability to work with minimum supervision and a high degree of autonomy and productivity.
• Ability to establish and maintain effective working relations with various community agencies, coalitions, and agency staff.
• Excellent communication and advocacy skills.
• Ability to work with a moderate noise level environment.
• Proficiency in basic to intermediate computer skills, including Microsoft Office and database software.

Requirements

PHYSICAL REQUIREMENTS:

• Frequently standing, sitting, and walking.
• Some stooping, lifting and bending.
• Talking, hearing, seeing, repetitive motions.
• These requirements may not be all inclusive. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

MINIMUM REQUIREMENTS:

• Education: Minimum of an undergraduate degree in Social Work, Psychology, Counseling, or related field is preferred.
• Experience: A minimum of one year of case management experience, preferably in a domestic violence program.
• Discretion: Professional experience may be substituted for formal education at the discretion of the Chief Executive Officer.
• Licensing: Valid Florida Driver’s License with a clean record for the past 5 years. Must be 21 years or older to meet agency insurance requirements.
• Skills: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Ability to learn organization-specific software, including databases and content management systems. Strong professional writing and communication skills. Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Training Requirements: Completion of CORE Competency training within 90 days of hire. Additional mandatory training is required on an annual basis per Agency Policies & Procedures.