Community Services Manager

Harbor House; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Harbor House of Central Florida seeks a Community Services Manager to oversee the Outreach and Community Services program for survivors of domestic violence. You will lead program planning, staff development, and partnerships with community agencies to ensure high-quality services.

The role requires experience in supervision and case management, with strong communication and data-reporting skills, in a Florida-based nonprofit setting.

Qualifications

• Undergraduate degree in social services preferred.
• 1–3 years supervisory experience and 3–5 years case management/social work experience preferred.
• Valid Florida Driver’s License with clean record.
• Proficiency in MS Office; ability to learn organization-specific databases and CMS.
• Completion of CORE Competency training within 90 days of hire; annual training thereafter.

Responsibilities

• Oversees the Community Services and Outreach program for survivors of domestic violence and families.
• Provides ongoing staff development through trainings and education.
• Builds relationships with community agencies and referral sources.
• Reviews client files and provides feedback to ensure appropriate services.
• Collects data and prepares reports to monitor funder requirements and program outcomes.
• Represents Harbor House at community meetings and task forces; coordinates with external child services.

Skills

Leadership

Communication

Outreach

Staff development

Data reporting

Education

Bachelor's degree in Social Work, Psychology, Counseling, or related field

Tools

Microsoft Office

Database software

Job description

Description

JOB SUMMARY: The Community Services Manager oversees the service management to survivors of domestic abuse who receive services through Harbor House of Central Florida and is responsible for the programming, operation, administration and staffing of the Harbor House of Central Florida Outreach and Community Services Program.

ESSENTIAL FUNCTIONS:

• Develops, implements, and monitors Community Services and Outreach program for survivors of domestic violence and their families.
• Provides on-going staff development through the provision of in-service trainings, education and presentations on counseling techniques, services and information and referrals available to clients.
• Establishes and maintains relationships with community agencies including, but not limited to DCF, CPI agencies and staff, local literacy programs, career centers, housing, legal, education programs, health agencies, other referral sources and local libraries.
• Reviews and assesses crisis counseling provided to survivors and provides feedback and skill development to outreach advocates to assure quality of services.
• Review’s client files and provides feedback to advocates on status of files to assure appropriate services are provided.
• Performs analysis of current Community Services and Outreach programs and provides feedback to Senior Leadership regarding changes needed to meet required outcomes.
• Represents Harbor House within the community at meetings, task forces, committees as assigned.
• Coordinates with external children’s services to ensure coordination of programming.
• Conducts outreach staff meetings on a regular basis.
• Maintains and reviews case records and files in accordance with established agency procedures and provides feedback to case managers on status of files to assure appropriate services are provided.
• Records and compiles statistical data on clients and services and submits reports to their supervisor.
• Attend and report at weekly case review meetings.
• Monitors statistical data and reports to maintain compliance in accordance with funder requirements.
• Performs other duties as assigned.

MARGINAL DUTIES

• This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to conduct intake assessments of clients as needed.
• Ability to participate in community and educational programs.
• Ability to be within the on-call shelter manger rotation.
• Ability to provide and maintain accurate client records to meet audit requirements.
• Ability to establish and maintain effective working relations with various community agencies, coalitions, and agency staff.
• Ability to complete necessary records, outcome measures including employee evaluations, schedules and timesheets in an accurate and timely manner.
• Excellent communication and advocacy skills.
• Ability to provide leadership in a work and community setting which includes planning, assigning, and supervising specific staff, interns and/or volunteers.
• Ability to work with a moderate noise level.
• Ability to effectively prioritize and work independently with little or no supervision.
• Ability to manage in a manner conductive to high productivity.
• Ability to work in an environment with many interruptions.
• Proficiency in basic to intermediate computer skills, including Microsoft Office and database software.

Requirements

PHYSICAL REQUIREMENTS:

• Frequently standing, sitting, and walking.
• Some stooping, lifting and bending.
• Talking, hearing, seeing, repetitive motions.
• These requirements may not be all inclusive. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

MINIMUM REQUIREMENTS:

• Education: A minimum of an undergraduate degree in Social Work, Psychology, Counseling, or related field is preferred.
• Experience: 1-3 years supervisory experience and 3-5 years of case management/social work experience, preferably in a domestic violence program is preferred.
• Discretion: Professional experience may be substituted for formal education at the discretion of the Chief Executive Officer.
• Licensing: Valid Florida Driver’s License with a clean record for the past 5 years. Must be 21 years or older to meet agency insurance requirements.
• Skills: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Ability to learn organization-specific software, including databases and content management systems. Strong professional writing and communication skills. Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Training Requirements: Completion of CORE Competency training within 90 days of hire. Additional mandatory training is required on an annual basis per Agency Policies & Procedures.