Donation Center Specialist

Paycom; Bentonville (AR); Hybrid; USD 13,000 - 18,000; Full time

Job summary

Goodwill Bentonville is seeking a Donated Goods Associate to help with intake, processing, stocking, and selling donated items. You will deliver an ACE customer experience at the register, donation area, and on the sales floor.

The role rotates through donor door, processing, pricing, merchandising, and cashiering based on daily demand, supporting a positive ACE culture and Goodwill mission. Training and safety compliance are required within 30 days of hire.

Qualifications

• High school diploma or GED preferred.
• Previous retail, cashier, or warehouse experience helpful but not required.
• Ability to provide excellent customer service in a fast-paced environment.
• Basic math and reading skills required.
• Must be able to follow directions, work independently, and as part of a team.
• Willingness to learn Goodwill standards for donations, pricing, and sales.
• Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
• Basic proficiency with POS, handheld scanners, barcode printers; willingness to learn AI-assisted item recognition/price suggestion tools as deployed.
• Dependable attendance.

Responsibilities

• Provide excellent customer service by greeting donors and customers.
• Accurately process sales transactions at the register with various payment methods.
• Receive, unload, and sort donated goods; assess quality per Goodwill guidelines.
• Hang, tag, price, and stock donated merchandise.
• Maintain cleanliness and organization of sales floor, donation area, stockroom, and restrooms.
• Maintain regular attendance per policy.
• Ensure compliance with safety standards and loss prevention.
• Assist customers with locating merchandise and store policies.
• Support teammates by flexing between cashier, production, and sales floor duties.
• Participate in training to learn Goodwill policies.
• Assist in new store builds or renovations as needed.
• Perform other duties to meet daily goals.

Skills

Customer service

Cashier

Warehouse experience

Basic math

Reading skills

HazMat awareness

Education

High school diploma or GED

Tools

POS system

Handheld scanners

Barcode printers

Job description

Goodwill Bentonville is seeking a Donated Goods Associate to help with intake, processing, stocking, and selling donated items. You will deliver an ACE customer experience at the register, donation area, and on the sales floor.

The role rotates through donor door, processing, pricing, merchandising, and cashiering based on daily demand, supporting a positive ACE culture and Goodwill mission. Training and safety compliance are required within 30 days of hire.