Donated Goods Pricer & Merchandiser — Quality & Service

Goodwill Industries of the Valleys; Harrisonburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking team members to sort donations into sellable, salvage, or trash categories and price merchandise according to baseline guides, while stocking shelves and rotating inventory. You will ensure quality by checking for tears, stains, or damage, maintain neat processing areas, and provide world-class donor and customer service.

This role requires teamwork, independent work, and a positive attitude to support the store's responsible operations and community

Qualifications

• Ability to read, write, and communicate verbally.
• Ability to perform basic math.
• Must be able to work independently.
• Ability to develop and maintain effective working relationships with managers, team members, customers, and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude.
• Ability to perform the essential functions with or without accommodation.

Responsibilities

• Sort donations into sellable, salvage or trash categories.
• Price merchandise using baseline price guides; mark-up special priced items of exceptional value.
• Provide quality assurance by checking for tears, stains, wet, smelly, soiled, broken zippers, missing buttons.
• Consistently meet production goals.
• Ensures a positive donor and customer interaction by providing world class customer service.
• Demonstrates the principles of DURT (Donor Urgent Response Team) with every donor interaction and uses the DURT Alert system to ensure all donors receive world class customer service.
• Always maintain processing and pricing area in a neat and clean condition.
• Appropriately identify the value of items.
• Assist with floor rotation of apparel as needed.
• Transport merchandise throughout the facility including sales floor, dock area, donor door, etc.
• Stock shelves, display, and rotate merchandise, and perform markdowns per GIV procedures.
• Transport trash to compactor and operate compactor as needed.
• Stay current with industry trends, brands, collectibles, and price points for hardline goods.
• Identify potential e-commerce items and set aside for manager approval.
• Preplan for adequate supply of donated goods by notifying manager on duty when merchandise is low.
• Adheres to all Goodwill personnel policies and procedures.
• Follows safety and security practices including reporting safety hazards and injuries to the Manager on Duty.
• Performs other duties as assigned by Management.
• Attends in-service related training as assigned.
• Responsible for performing assigned duties within the framework of our Guiding Principles:
• We are committed to providing world-class customer service to all our customers.
• We are committed to a clean, neat, and organized and safe facility.
• We are committed to keeping all we offer fresh and relevant, including a store with full and fresh inventory.
• Donors and shoppers should be greeted within 10 seconds.
• Every time we touch a donation, something good should happen to it.
• All donations should be processed within 24 hours.
• If you have a pile, you have a problem. This applies to backrooms, desks, production areas and warehouses.
• Hard goods should be priority processed.
• Material handling equipment is for moving donations, not for storage or merchandising.
• Don't fall in love with your donations.... rotation is critical to success.
• Donor value and transaction value should increase.
• Profits or ROI should increase.

Skills

Reading & writing

Verbal communication

Basic math

Independence

Teamwork

Positive attitude

Relationship building

Job description

Goodwill Industries of the Valleys is seeking team members to sort donations into sellable, salvage, or trash categories and price merchandise according to baseline guides, while stocking shelves and rotating inventory. You will ensure quality by checking for tears, stains, or damage, maintain neat processing areas, and provide world-class donor and customer service.

This role requires teamwork, independent work, and a positive attitude to support the store's responsible operations and community