Donation Goods Processor & Pricing Specialist

Goodwill Industries of the Valleys; Blacksburg (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking a Donations Processor to sort hardline goods, price merchandise, and keep shelves stocked and displays rotated. The role emphasizes quality control, quick donor interaction, and efficient processing to support store operations.

The position requires basic literacy, math skills, and the ability to work both independently and within a team, while upholding safety policies and customer service standards.

Qualifications

• Ability to read, write, and communicate verbally.
• Ability to perform basic math skills.
• Must be able to work independently.
• Ability to develop and maintain effective working relationships with managers, team members, customers, and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude.
• Ability to perform the essential functions with or without accommodation.

Responsibilities

• Sort donations into sellable, salvage or trash categories.
• Price merchandise using baseline price guides; mark-up special priced items of exceptional value.
• Provide quality assurance by checking for tears, stains, wet, smelly, soiled, broken zippers, missing buttons.
• Consistently meet production goals.
• Ensures a positive donor and customer interaction by providing world class customer service.
• Demonstrates the principles of DURT with every donor interaction and uses the DURT Alert system to ensure donors receive world class service.
• Maintain processing and pricing area in a neat and clean condition.
• Identify the value of items.
• Assist with floor rotation of apparel as needed.
• Transport merchandise throughout the facility including sales floor, dock area, donor door, etc.
• Stock shelves, display, and rotate merchandise, and perform markdowns per procedures.
• Transport trash to compactor and operate compactor as needed.
• Stay current with industry trends, brands, and price points for hardline goods.
• Identify potential e-commerce items and set aside for manager approval.
• Preplan for adequate supply of donated goods by notifying manager on duty when merchandise is low.
• Adheres to all Goodwill personnel policies and procedures.
• Follows safety and security practices including reporting hazards and injuries to the Manager on Duty.
• Performs other duties as assigned by Management.
• Attends in-service related training as assigned.

Skills

Reading & writing

Basic math

Independent work

Team player

Verbal communication

Job description

Goodwill Industries of the Valleys is seeking a Donations Processor to sort hardline goods, price merchandise, and keep shelves stocked and displays rotated. The role emphasizes quality control, quick donor interaction, and efficient processing to support store operations.

The position requires basic literacy, math skills, and the ability to work both independently and within a team, while upholding safety policies and customer service standards.