Apparel Sorting Specialist — Quality & Service

Goodwill Industries of the Valleys; Forest (VA); On-site; USD 29,000 - 42,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking a donation processing associate to sort apparel and soft line goods into salable or salvage categories under the Store Manager's supervision. You will ensure quality by checking for tears, stains, and wear, greet donors within 10 seconds, and help with pricing, tagging, and transporting items as needed.

The role emphasizes world-class customer service and maintaining a neat, safe workspace.

Qualifications

• Ability to read, write, and communicate verbally.
• Ability to perform basic math skills.
• Must be able to work independently.
• Ability to develop and maintain effective working relationships with managers, team members, customers, and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude.
• Ability to perform the essential functions with or without accommodation.

Responsibilities

• Ensure 100% donor and customer delight and provides world class customer service.
• Sort apparel and soft line goods into salable or salvage categories.
• Provide quality assurance by checking for tears, stains, wet, smelly, soiled, broken zippers, and missing buttons.
• Consistently meet sort count goals of one dandux/hour or process 4/6 duros per 8-hour work-shift.
• Always maintain sorting and processing area in a neat and clean condition.
• Demonstrates the principles of DURT (Donor Urgent Response Team) with every donor interaction and uses the DURT Alert system to ensure all donors receive world class customer service.
• Appropriately identify the value of items.
• Assist with floor rotation of apparel as needed.
• Assist with pricing, tagging, and transporting of apparel occasionally or as needed.
• Stay current with brand names, designer labels, current and vintage styles, and price points for soft line goods.
• Identify potential e-commerce items and set aside for manager approval.
• Preplan for adequate supply of donated goods by notifying manager on duty when merchandise is low.
• Follows safety and security practices including reporting safety hazards and injuries to the Manager on Duty.
• Adheres to all Goodwill personnel policies and procedures.
• Performs other duties as assigned by Management.
• Attends in-service related training as assigned.
• Responsible for performing assigned duties within the framework of our Guiding Principles:
• We are committed to providing world-class customer service to all of our customers.
• We are committed to a clean, neat, and organized and safe facility.
• We are committed to keeping all we offer fresh and relevant, including a store with full and fresh inventory.
• Donors and shoppers should be greeted within 10 seconds.
• Every time we touch a donation, something good should happen to it.
• All donations should be processed within 24 hours.
• If you have a pile, you have a problem. This applies to backrooms, desks, production areas and warehouses.
• Hard goods should be priority processed.
• Material handling equipment is for moving donations, not for storage or merchandising.
• Don't fall in love with your donations...rotation is critical to success.
• Donor value and transaction value should increase.
• Profits or ROI should increase.

Skills

Reading & writing

Basic math

Independent worker

Teamwork

Positive attitude

Job description

Goodwill Industries of the Valleys is seeking a donation processing associate to sort apparel and soft line goods into salable or salvage categories under the Store Manager's supervision. You will ensure quality by checking for tears, stains, and wear, greet donors within 10 seconds, and help with pricing, tagging, and transporting items as needed.

The role emphasizes world-class customer service and maintaining a neat, safe workspace.