Donations Processor & Pricing Specialist

Goodwill Industries of the Valleys; Roanoke (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Goodwill Industries of the Valleys seeks a Merchandise Processor to sort donated items into sellable, salvage, or trash categories and to price merchandise using baseline guides. You will ensure quality checks, maintain neat processing areas, and support floor rotation and merchandising.

The role emphasizes world-class donor and customer service, with adherence to Goodwill policies and safety practices. This position requires reliability and teamwork in a fast-paced environment.

Qualifications

• Ability to read, write, and communicate verbally.
• Ability to perform basic math skills.
• Must be able to work independently.
• Ability to develop and maintain effective working relationships with managers, team members, customers, and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude.
• Ability to perform the essential functions with or without accommodation.

Responsibilities

• Sort donations into sellable, salvage or trash categories.
• Price merchandise using baseline price guides; mark-up special priced items of exceptional value.
• Provide quality assurance by checking for tears, stains, wet, smelly, soiled, broken zippers, missing buttons.
• Consistently meet production goals.
• Ensures a positive donor and customer interaction by providing world class customer service.
• Demonstrates the principles of DURT with every donor interaction and uses the DURT Alert system to ensure all donors receive world class customer service.
• Always maintain processing and pricing area in a neat and clean condition.
• Appropriately identify the value of items.
• Assist with floor rotation of apparel as needed.
• Transport merchandise throughout the facility including sales floor, dock area, donor door, etc.
• Stock shelves, display, and rotate merchandise, and perform markdowns per GIV procedures.
• Transport trash to compactor and operate compactor as needed.
• Stay current with industry trends, brands, collectibles, and price points for hardline goods.
• Identify potential e-commerce items and set aside for manager approval.
• Preplan for adequate supply of donated goods by notifying manager on duty when merchandise is low.
• Adheres to all Goodwill personnel policies and procedures.
• Follows safety and security practices including reporting safety hazards and injuries to the Manager on Duty.
• Performs other duties as assigned by Management.
• Attends in-service related training as assigned.
• Responsible for performing assigned duties within the framework of our Guiding Principles.

Skills

Reading & writing

Basic math

Independent work

Team collaboration

Positive attitude

Communication

Job description

Goodwill Industries of the Valleys seeks a Merchandise Processor to sort donated items into sellable, salvage, or trash categories and to price merchandise using baseline guides. You will ensure quality checks, maintain neat processing areas, and support floor rotation and merchandising.

The role emphasizes world-class donor and customer service, with adherence to Goodwill policies and safety practices. This position requires reliability and teamwork in a fast-paced environment.