Domestic Violence Program Services Manager

New Star Family Center; Hawthorne (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Training & development

Job summary

New Star Family Center seeks a Program Services Manager in Hawthorne, California, to oversee daily operations and delivery of victim services programs. This role includes supervising staff, coordinating services with partner agencies, and ensuring compliance with grant requirements. The ideal candidate holds a bachelor’s degree, has over five years of non-profit experience, and possesses strong leadership and communication skills. The position offers opportunities for advancement, training, and health insurance.

Qualifications

• 5 years of non-profit experience in the domestic violence and victim services field.
• 5 years of management experience in establishing program operations excellence.
• Bilingual proficiency in English and Spanish is desirable.

Responsibilities

• Oversee and monitor trauma-informed service delivery for survivors.
• Supervise program staff and support professional development.
• Assist with data collection and preparation of program reports.

Skills

Ability to interact with diverse persons

Strong leadership abilities

Strong communication skills

Solid analytical skills

Education

Bachelor’s Degree in business administration or related field

Tools

Microsoft Office

Google Workspace

Zoom

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Training & development

Position Summary

The New Star Family Center’s Program Services Manager is responsible for overseeing the daily operations and delivery of victim services programs at the Family Justice Center. This position ensures the provision of trauma-informed, survivor-centered services to individuals and families affected by domestic violence, sexual assault, stalking, human trafficking, child abuse, and other forms of interpersonal violence. The Program Services Manager supervises advocacy staff, coordinates multidisciplinary services with partner agencies, and ensures program compliance with grant requirements. Reporting directly to the Executive Director, the Program Services Manager supports the organization in maintaining high-quality services and achieving program outcome.

Responsibilities

• Oversee and monitor the day-to-day implementation of trauma-informed service delivery to ensure survivors and their families receive timely and equitable access to services.
• Supervise and support program staff, interns, and operations-related personnel.
• Identify training needs and coordinate professional development opportunities.
• Strengthen partnerships to support comprehensive services for survivors.
• Assist with data collection and preparation of program reports and documentation for funders and organizational leadership.
• Support audits, site visits, and monitoring reviews; ensure timely follow-up and corrective actions as needed.
• Support outreach efforts to increase awareness of services among community partners and underserved populations.
• Oversee the implementation and distribution of the monthly newsletter to highlight programs, services, and community partnerships.
• Support the Executive Director in advancing strategic priorities and organizational growth.
• Hold in confidence all organization and client-related information.

Qualifications

• Ability to interact well with diverse persons, organizations, and groups.
• Bachelor’s Degree in business administration or related field.
• 5 year’s non-profit experience in the domestic violence and victim services field.
• 5 year’s management experience in establishing program operations excellence.
• Strong leadership abilities in managing problems and meeting goals.
• Ability to organize and effectively manage multiple priorities, time and resources.
• Strong communication skills and work as part of a team.
• Solid analytical skills and resource management.
• Bilingual proficiency in English and Spanish desirable.
• Proficiency in Microsoft Office and Google Workspace and other applications; comfortable using Zoom and other video conferencing tools.

New Star Family Justice Center is an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.