Domestic Scheduling Case Manager

Planet Depos, LLC; Dallas (TX); Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Voluntary Term Life Insurance

Voluntary Whole Life Insurance

Voluntary Long Term Disability

PTO

Paid Holidays

401(k)

Employee Assistance Program (EAP)

Job summary

Planet Depos, LLC is seeking a Domestic Scheduling Case Manager to coordinate depositions and related proceedings, primarily remotely, during U.S. business hours. The role requires strong client communication and meticulous data entry to support complex, confidential cases.

The candidate will handle inquiries via phone and email, manage scheduling resources, and ensure accurate case details across multiple departments. Training is provided, with a non-negotiable evening ET shift after onboarding.

Qualifications

• 4 year college degree and a minimum of 4 years in a customer service and/or legal environment.

Responsibilities

• Respond to client questions and service requests via email and phone.
• Monitor Scheduling email folder for case managed and complex requests.
• Assist in prompt resolution of same-day job issues.
• Enter data into Reporter Base with detailed job, firm, contact and case level information.
• Reserve conference rooms and meeting locations for clients.
• Collaborate with Calendar department to assign and rearrange resources.
• Send confirmations and job updates to clients and resources via email.
• Ensure correct services requested by clients are delivered.
• Perform quality control checks on team members' work.
• Document case and/or firm standing orders in database.
• Save standing order forms and case orders to case file.
• Facilitate electronic exhibit sharing for clients and resources on remote depositions.

Skills

Customer service

Legal environment

Communication

Remote work

Attention to detail

Team player

Computer skills

Education

4 year college degree

Tools

Microsoft Office

Adobe products

Job description

Description

The Domestic Scheduling Case Manager schedules depositions and other legal proceedings in complex, confidential cases taking place in the U.S. and remotely during U.S. business hours. The Case Manager establishes new and existing client relationships by demonstrating company expertise, responding quickly and succinctly to inquiries via telephone and email, and taking care of all logistical arrangements for the benefit of the client.

This position requires impeccable customer service from start to finish, as well as poise and professionalism in handling last‑minute needs. Attention to detail and the ability to communicate effectively and thoroughly, especially under time constraints, must come second nature to those occupying this position. Problem‑solving skills and a positive, “can‑do” attitude are essential.

Domestic Scheduling Case Manager Essential Functions

• Professionally and personably responds to client questions and service requests via email and phone.
• Monitors Scheduling email folder throughout shift, paying specific attention to correspondence from clients that are designated as “case managed” and complex requests as determined by internal standards.
• Assists in the prompt resolution of same-day job issues.
• Enters data into database software (Reporter Base) with extreme detail on a job, firm, contact, and case level, keeping in mind the effect of those details on upcoming jobs and overall client service.
• Reserves conference rooms and meeting locations for clients.
• Works with the Calendar department to assign and rearrange resources.
• Sends confirmations and job updates to clients and resources via email.
• Communicates clearly to ensure the correct services requested by clients are delivered.
• Pays close attention to job details and performs quality control checks on the work of team members.
• Communicates important case and job details to other departments, and within the Scheduling department, as needed.
• May assist in training other colleagues, and at the very least is expected to be a resource for other team members to go to with questions and problems.
• Documents case and/or firm standing orders in database.
• Saves all standing order forms and case orders to case file.
• Facilitates electronic exhibit sharing for clients and resources on remote/virtual depositions.

DOMESTIC SCHEDULING CASE MANAGER LOCATION

Fully Remote

Domestic Scheduling Case Manager Shift

Training will be M–F, 9am–5pm ET for approximately 2–3 months. After training, the required schedule will be M-F, 3pm–11pm ET. This schedule is non‑negotiable.

Domestic Scheduling Case Manager Compensation

$25 per hour

Benefits

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Whole Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

Requirements

• 4 year college degree and a minimum of 4 years in a customer service and/or legal environment.
• Must have excellent written and verbal communication skills, be computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products.
• Must have previous remote work experience.
• Strong attention to detail required.
• Must have a team‑spirited, positive personality.
• Must be able to work in a professional and confidential environment.

EOE M/F/D/V

Salary Description

$25.00