Domestic Logistics Operations Lead

AIT Worldwide Logistics; Carpenter (CA); On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) & Tuition Reimbursement

Paid time off

Job summary

AIT Worldwide Logistics is seeking a driven Operations Manager to lead our domestic station operations, shaping the freight movements strategy and driving world-class service. You will recruit and develop staff, align with providers, and ensure client expectations are met through measurable performance and continuous improvement.

You will oversee efficiency initiatives, track key metrics, and collaborate across functions to expand business lines while maintaining strong client relationships.

Qualifications

• Team-oriented with strong collaboration skills.
• Proven work ethic, ownership and accountability.
• Growth mindset and adaptability to change.
• Customer service focus across diverse clients.

Responsibilities

• Develop and execute the station operations strategy for the unit.
• Ensure processes and metrics support growth, service and profitability goals.
• Manage carriers to secure best value and service levels against objectives.
• Oversee SLA adherence and carrier agreements; monitor performance and lead time.
• Coach and mentor staff in a global environment; support key account operations.
• Build client rapport and develop new opportunities with visible tracking tools.

Skills

Team player

Work ownership

Autonomy

Customer service focus

Education

Bachelor’s degree in Logistics

Job description

AIT Worldwide Logistics is seeking a driven Operations Manager to lead our domestic station operations, shaping the freight movements strategy and driving world-class service. You will recruit and develop staff, align with providers, and ensure client expectations are met through measurable performance and continuous improvement.

You will oversee efficiency initiatives, track key metrics, and collaborate across functions to expand business lines while maintaining strong client relationships.