Domaine Lumineux: Tasting Room Associate, On Call

Theuniversityunion; Newberg (OR); On-site; USD 23,000 - 26,000; Part time

Job summary

Domaine Lumineux seeks energetic hospitality staff for weekend and mid-week shifts in our tasting room. The role focuses on promoting wine and merchandise sales, delivering exceptional guest service, and upholding an inclusive and safe environment.

Candidates should enjoy engaging guests and representing the Domaine Lumineux brand in a dynamic Willamette Valley setting. We require a high school diploma, 1–2 years in retail or tasting room experience, and OLCC certification within 90 days.

Qualifications

• High school diploma or GED required.
• 1–2 years of retail, customer service or tasting room experience preferred; or equivalent.
• OLCC certification within 90 days of employment.
• Food Handlers certification required.

Responsibilities

• Host experiences educating guests on history, brands, vineyards, and wines to drive sales.
• Sell wine and merchandise; manage high-volume transactions.
• Lead daily tours (public, VIP, group) and coordinate tasting progress.
• Ensure safety and compliance with OLCC guidelines; manage shipping as needed.

Skills

Customer Service

Wine Knowledge

Cash Handling

Communication

Team Player

Education

High School Diploma

Tools

POS System

Job description

• Location 115 N Washington St,Newberg, OR, 97132,United States
• Base Pay $17.00 - $19.00 / Hour
• Job Category Hospitality, Tasting Room
• Employee Type Variable
• Required Degree High school
• Manage Others No

Contact information

• Name People Operations

Description

Established in 2019, Domaine Lumineux pays homage to founder Francis Ford Coppola’s fascination with science and the interplay between light and wine. Our wines are crafted from fruit grown in the renowned Dundee Hills of Oregon’s Willamette Valley, a region long celebrated for producing exceptional Pinot Noir since its earliest plantings in 1965.

Our tasting room, located in the heart of downtown Newberg, offers a welcoming, thoughtfully curated experience that brings together wine, film, music, and genuine hospitality.

Job Summary:

Domaine Lumineux seeks energetic and enthusiastic candidates for weekend and mid-week variable positions within our Hospitality department. The primary functions of these positions are to promote the sales of wine and non-wine merchandise, enhance The Family Coppola’s company image and provide exceptional customer service, while cultivating a positive, safe, and inclusive environment for everyone.

Equity Statement:

All employees shall embrace the unique contributions based on the diverse backgrounds, ethnicities, cultures, experiences, and identities of each individual as we actively create and promote a company culture that is inclusive, welcoming, and supportive of all people.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Safety Statement:

All employees shall follow safe practices according to the injury and illness Prevention Policy (IIPP), render every possible aid to safe operations, and report all unsafe conditions or practices immediately to any management employee or People Operations.

Essential Duties and Responsibilities

70% Sales and Service:

• Host experiences that educate guests on history, brands, vineyards, winemaking, and wines, ultimately leading to an engaging experience that creates brand loyalty, and wine sales.
• Create a memorable experience for all guests who enter the property through a high standard of customer service.
• Manage high volume wine and merchandise transactions.
• Build relationships with guests to maximize the sale of wine, merchandise and winery tours and experiences.
• Engage in conversations with guests and provide them with a genuine and personable experience.
• Create opportunities to sell other events, services and experiences offered on the property.
• Present the benefits of the Academy program to guests, contributing to the growth of the wine club and obtaining goals.
• Work as a team with other associates to reach daily and monthly sales targets.
• Conduct various levels of tours including daily public tours, trade/VIP tours, pre-arranged group tours, and vineyard tours.
• Manage multiple groups at a time, keeping track of their tasting progress, and anticipating their needs.
• Monitor guests for intoxication and adhere to OLCC guidelines.
• Facilitate shipping to customers and meet all compliance and regulatory requirements of wine shipments.

30% Daily Operations:

• Ensure smooth daily operations; including effective and appropriate communication, successfully managing traffic flow throughout the day, and overseeing that guests are being engaged and entertained.
• Process transactions, stock wine, and assist guests with purchases.
• Perform opening and closing duties.
• Accurately process transactions on register system and properly handle cash.
• Follow all safety practices, trainings and proactively mitigate risks for both employees and guests.
• Maintain clean and organized environment and take part in housekeeping efforts.
• Prepare various food items boards to company standards and adhere to food safety guidelines.
• Support and embrace company policy.
• Pack and prepare member wine allocations.

Supervisory Responsibilities:

N/A.

Job Requirements

Education/Experience:

• High school diploma or GED required.
• One to two years of retail, customer service or tasting room experience and/or training preferred; or equivalent combination of education and experience.

Knowledge, Skills & Abilities:

• Customer Service focused with a sincere desire to create a memorable guest experience.
• Flexible and a team player.
• Embrace a diverse and inclusive environment.
• Self-motivated and professional with the ability to multi-task.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Highly organized, accurate and detail oriented.
• Wine knowledge and passion for wine.
• Ability to maintain a positive work atmosphere by communicating effectively with clients, management, peers, and subordinates.
• Computer proficiency in basic database management.
• Weekends, Holidays, and some evenings required.
• Ability to work outside during the warm months.

Other:

• Must be 21 years or older.
• OLCC certification required within 90 days of employment.
• Food Handlers certification required.

Physical Demands:

N (Not Applicable)-Activity is not applicable to this occupation.

O (Occasionally)-Occupation requires this activity up to 33% of the time (0-2.5 + hrs/day)

F (Frequently)-Occupation requires this activity from 33% - 66% of the time (2.5-5.5 + hrs/day)

C (Constantly)-Occupation requires this activity more than 66% of the time (5.5 + hrs/day)

Stand-F, Walk-F, Sit-O, Handling/Fingering-C, Reaching Outward-C, Reaching Above Shoulder-F, Climb-O, Crawl-N, Squat or Kneel-O, Bend-F, Working at the Computer-F

Lift/Carry

F

O

11 lbs to 20 lbs

F

13 lbs to 25 lbs

F

21 lbs to 50 lbs

F

26 lbs to 40 lbs

F

51 lbs to 100 lbs

N

41 lbs to 100 lbs

O

Over 100 lbs

N

Over 100 lbs

O

Push/Pull

F

O

11 lbs to 20 lbs

F

13 lbs to 25 lbs

F

21 lbs to 50 lbs

F

26 lbs to 40 lbs

F

51 lbs to 100 lbs

N

41 lbs to 100 lbs

O

Over 100 lbs

N

Over 100 lbs

O

Other Physical Requirements

• Vision (Near, Distance)
• Sense of Sound (i.e. Machinery/tractor sounds)
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) (Steel toe boots, safety glasses)

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Acknowledgments:

The above information is representative of the work performed in this position; however, it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.