Tasting Room Associate, On-Call

Tasting Room Expo; Newberg, Northern (OR, KY); Hybrid; USD 23,000 - 26,000; Part time

Job summary

Domaine Lumineux seeks energetic and enthusiastic candidates for weekend and mid-week on-call positions within our Hospitality department. The roles focus on promoting wine and merchandise sales, enhancing The Family Coppola’s company image, and delivering exceptional customer service in a safe, inclusive environment.

Applicants must be 21+, committed to hospitality, and able to work weekends, holidays, and some evenings, with OLCC compliance and food safety in mind.

Qualifications

• Customer service focused with a sincere desire to create a memorable guest experience.
• Strong sales background to promote wine and merchandise.
• Warm, personable demeanor and ability to engage guests.

Responsibilities

• Host experiences that educate guests on history, brands, vineyards, winemaking, and wines, leading to sales and loyalty.
• Manage high volume wine and merchandise transactions while maintaining a welcoming environment.
• Present benefits of programs to grow wine club memberships and events.

Skills

Customer service

Sales experience

Warm and personable

Team player

Wine knowledge

Excellent communication

Organized and detail oriented

Education

High school diploma or GED

Tools

Database management basics

Job description

\"Established in 2019, Domaine Lumineux pays homage to founder Francis Ford Coppola’s fascination with science and the interplay between light and wine. Our wines are crafted from fruit grown in the renowned Dundee Hills of Oregon’s Willamette Valley, a region long celebrated for producing exceptional Pinot Noir since its earliest plantings in 1965. Our tasting room, located in the heart of downtown Newberg, offers a welcoming, thoughtfully curated experience that brings together wine, film, music, and genuine hospitality.\"

Summary: Domaine Lumineux seeks energetic and enthusiastic candidates for weekend and mid-week on-call positions within our Hospitality department. The primary functions of these positions are to promote the sales of wine and non-wine merchandise, enhance The Family Coppola’s company image and provide exceptional customer service, while cultivating a positive, safe, and inclusive environment for everyone.

Equity Statement: All employees shall embrace the unique contributions based on the diverse backgrounds, ethnicities, cultures, experiences, and identities of each individual as we actively create and promote a company culture that is inclusive, welcoming, and supportive of all people.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Safety Statement: All employees shall follow safe practices according to the Injury and Illness Prevention Policy (IIPP), render every possible aid to safe operations, and report all unsafe conditions or practices immediately to any management employee or People Operations.

Essential Duties and Responsibilities

70% Sales and Service:

• Host experiences that educates guests on history, brands, vineyards, winemaking, and wines, ultimately leading to an engaging experience that creates brand loyalty, and wine sales.


• Create a memorable experience for all guests who enter the property through a high standard of customer service.


• Manage high volume wine and merchandise transactions.


• Create a welcoming environment for everyone who walks through our door and treat everyone with respect.


• Build relationships with guests to maximize the sale of wine, merchandise and winery tours and experiences.


• Engage in conversations with guests and provide them with a genuine and personable experience.


• Create opportunities to sell other events, services and experiences offered on the property.


• Present the benefits of the Academy program to guests, contributing to the growth of the wine club and obtaining goals.


• Work as a team with other associates to reach daily and monthly sales targets.


• Conduct various levels of tours including daily public tours, trade/VIP tours, pre-arranged group tours, and vineyard tours.


• Host guests in our retail spaces, including evenings, weekends and during events.


• Manage multiple groups at a time, keeping track of their tastings and anticipating their needs.


• Monitor guests for intoxication and adhere to OLCC guidelines.


• Facilitate shipping to customers and meet all compliance and regulatory requirements of wine shipments.

30% Daily Operations:

• Ensure smooth daily operations; including effective and appropriate communication, successfully managing traffic flow throughout the day and overseeing that guests are being engaged and entertained.


• Process transactions, stock wine, and assist guests with purchases.


• Perform opening and closing duties.


• Follow all safety practices, trainings and proactively mitigate risks for both employees and guests.


• Maintain clean and organized environment and take part in housekeeping efforts.


• Prepare cheese and charcuterie boards to company standards and adhere to food safety guidelines.


• Support and embrace company policy.


• Pack and prepare member wine allocations.

Supervisory Responsibilities

N/A.

Job Requirements

Education/Experience:

• High school diploma or GED required.

Knowledge, Skills & Abilities:

• Customer Service focused with a sincere desire to create a memorable guest experience.


• Strong sales background.


• Warm, personable demeanor.


• Flexible and a team player.


• Embrace a diverse and inclusive environment.


• Self-motivated and professional with the ability to multi-task.


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to speak effectively before groups of customers or employees of the organization.


• Ability to solve practical problems and deal with a variety of concrete variables.


• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


• Excellent communication skills.


• Highly organized, accurate and detail oriented.


• Wine knowledge and passion for wine.


• Ability to maintain a positive work atmosphere by communicating effectively with clients, management, peers, and subordinates.


• Computer proficiency in basic database management, Internet, RMS.


• Weekends, Holidays and some evenings required.


• Ability to work outside during the warm months.

Other:

• Must be 21 years or older.


• OLCC certification required within 90 days of employment.


• Food Handler certification required.

Physical Demands:
N (Not Applicable)-Activity n/a
O (Occasionally)- Requires activity up to 33% of time (0-2.5 + hrs/day)
F (Frequently)- Requires activity from 33% - 66% of time (2.5-5.5 + hrs/day)
C (Constantly)- Requires activity more than 66% of time (5.5 + hrs/day)
Stand-F, Walk-F, Sit-O, Handling/Fingering-C, Reaching Outward-C, Reaching Above Shoulder-F, Climb-O, Crawl-N, Squat or Kneel-O, Bend-F, Working at Computer-F
Lift/Carry Push/Pull
10 lbs or Less F 12 lbs or Less O
11 lbs to 20 lbs F 13 lbs to 25 lbs

$17. O O − $19. O O Plus Gratuities and Commissions