Tasting Room Host/Front desk agent

Tasting Room Expo; Sherwood, Northern (OR, KY); Hybrid; USD 25,000 - 29,000; Full time

Job summary

Tasting Room Expo in Sherwood, OR is hiring Tasting Room Hosts/Hostesses for part-time and full-time roles. You will welcome guests, verify reservations, and guide them to seating while delivering exceptional service in a busy winery setting.

The role emphasizes a sales mindset, friendly hospitality, and the ability to work weekends. Compensation is $18/hour plus tips, with schedules Wed-Sun or Fri-Sun, 12:00pm until close.

Qualifications

• Mostly open availability and weekends/holidays.
• Positive attitude and friendly demeanor.
• Able to stand for long periods and lift 40+ lbs.
• Experience with wine/retail/hospitality is desirable but not essential.

Responsibilities

• Welcome guests to the winery and direct them to seating areas.
• Check visitors in and verify reservations and club membership.
• Promote and sell Wine Club membership benefits.
• Assist guests and direct them to servers and tables.
• Handle guest requests and resolve issues calmly and professionally.
• Maintain knowledge of daily events and promotions for guests.

Skills

Open availability

Weekend availability

POS system

Customer service

Communication

Tools

Point-of-sale system

Job description

TASTING ROOM HOST/HOSTESS *PART TIME AND FULL TIME POSITIONS AVAILABLE*

Sherwood, OR

Views of Mt. Hood in the Great Outdoors!

Summary:

The Tasting Room Host will welcome and direct guests to our multiple tasting rooms in a quick and efficient manner while providing exceptional service. You will be a great fit for this position if you have a friendly, outgoing and hospitable personality and enjoy meeting and greeting folks throughout the day, in a very busy and fast paced environment. The Host / Hostess is a support role to a sales position, therefore must have a service and sales mindset.

Compensation:

$18/hour + Tips

Schedule:

• Wednesday- Sunday
• Friday-Sunday
• 12:00pm- Close (Some Holidays)

The Ideal Candidate:

• You are prompt, on-time, and detail-oriented.
• You are a naturally friendly and hospitable person.
• Work well under pressure when the winery is busy and handle multiple guests at a time.
• You enjoy sharing knowledge with guests and Members about wine, food pairings, the Willamette Valley, and Oregon
• You take pride in your work and helping members and guests.
• You work cooperatively with a team.

Essential Duties and Responsibilities:

• Understand and adhere to the Company Values and Standards.
• Eagerly welcome both wine club members and guests to the winery with a warm smile.
• Check all visitors in and verify reservations and club membership.
• Assist and direct guests to their assigned table area and Servers.
• Work well under pressure when the winery is busy and handle multiple guests at a time.
• Complete all guest requests and complete tasks efficiently.
• Know the daily calendar of events at the Winery, and confidently assist and direct guests arriving for various activities on property.
• Know the policies, procedures and promotions at the Winery and be able to articulate them to guests in a confident yet friendly manner.
• Communicate with Tasting Room and Wine Club Managers regarding guest concerns.
• Handle and resolve any customer discrepancies or issues that may arise in a calm manner.
• Promote and sell our Wine Club membership benefits to potential candidates.
• Perform any other tasks as requested by the Tasting Room Manager or Tasting Room Lead including light cleaning, stocking, etc. in support of the tasting room experience.
• Engage all guests to ensure they are happy with their visit, thank and invite them to return
• Understand and adhere to current environmental and safety practices set by the winery.

Knowledge, Skills and Abilities:

• Must have mostly open availability and be available to work weekends and holidays.
• Must be able to work special events (i.e. barrel tastings, Members Events, large parties, etc.)
• Positive attitude, good conversational skills, and overall happy demeanor.
• Able to handle money and operate a point-of-sale system.
• Able to stand for long periods of time and lift/move 40+ lbs.
• Able to engage guests in a clear and professional manner.
• Be willing and able to work well under pressure and in a high paced work environment.
• Ability to multitask while staying organized.
• Experience with wine, retail, and/or hospitality desirable but not essential.